Store Operations Manager

2 months ago


Edinburgh, Edinburgh, United Kingdom MICHAEL KORS Full time

About Michael Kors

Michael Kors is a global leader in the fashion industry, known for its high-quality luxury goods and commitment to customer satisfaction.

Job Summary

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Michael Kors. As a key member of our store operations team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates.

Key Responsibilities

  • Drive results through delivering an elevated customer experience, including providing exceptional customer service and ensuring a seamless shopping experience.
  • Lead and execute key opening and closing duties and operational tasks, including managing inventory, processing transactions, and maintaining store appearance.
  • Demonstrate flexibility and desire for individual growth in a fast-paced store environment, including adapting to changing priorities and deadlines.
  • Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
  • Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
  • Build a client book through establishing client relationships to drive additional traffic and create client engagement.
  • Drive Omni channel sales by utilizing all available tools and technology.

Requirements

  • 3+ years of relevant retail management experience, preferably in the fashion industry.
  • A self-starter with the ability to mentor and continue to develop personal leadership qualities.
  • Energetic, motivated, and engaging; a true brand ambassador with a love for fashion.
  • Knowledge of clienteling with the ability to build lasting customer relationships.
  • Customer service obsessed; ability to sell with a passion for styling and love for fashion.
  • Technologically savvy individual with an entrepreneurial spirit.

Benefits

  • Cross-Brand Discount
  • Flexible schedule
  • Internal mobility across Versace, Jimmy Choo, Michael Kors
  • Exclusive Employee Sales
  • Clothing Allotment

About Us

At Michael Kors, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed. We believe in inspiring change and growth within each other and recognize that success comes from our differences. We are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.



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