Corporate Recovery Specialist
3 days ago
The Asset Recovery and Litigation Specialist will be responsible for assisting the team with collections from terminated accounts through customer negotiation or careful management of third-party partners. They will leverage collateral into payments, whether through negotiation or via legal routes.
This role encompasses various workstreams:
- Repossessions
- Litigation
- Cash Recovery
- Insolvency
Key Responsibilities:
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertake prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
- Prepare appropriate documentation to instruct an external agent
- Undertake all collections activities in accordance with required regulations; Companies Policies and Guidelines
- Establish and manage third-party relationships with specialist agents, solicitors, and trace specialists if required
- Review SLA adherence and performance reports (in conjunction with the Manager)
Requirements:
- Minimum of A levels or equivalent
- Experience in the automotive or consumer finance industry preferred
- A minimum of 1 year's experience in a Collections or Recoveries role preferred
Technical Skills:
- Excel and Word to Intermediate level
- Workflow management
We estimate the salary for this role to be around £25,000 - £30,000 per annum, depending on location and experience.
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