Debt Recovery Specialist
6 days ago
Overview: Connect Recruitment Consultants Limited is seeking a highly skilled Debt Recovery Specialist to join our team. As a key member of the Recoveries & Litigations department, you will be responsible for recovering assets from terminated accounts through customer negotiation or management of third-party partners.
Key Responsibilities:
- Responsible for volume outbound and inbound calls to recover debts.
- Negotiate payments and arrangements on telephone contacts using the Collections system.
- Provide exceptional customer service, offering relevant information to help customers understand available options.
- Undertake prescribed business processes, acquiring regular updates from third parties and updating contracts accordingly.
- Prepare documentation to instruct external agents.
- Ensure all collections activities adhere to required regulations and company policies.
- Establish and manage relationships with specialist agents, solicitors, and trace specialists if required.
- Review SLA adherence and performance reports with the Manager.
Requirements:
- A minimum of A-levels or equivalent qualification.
- Experience in the automotive or consumer finance industry preferred.
- A minimum of 1 year's experience in a Collections or Recoveries role preferred.
Benefits:
- An estimated salary of £25,000 - £35,000 per annum, depending on experience.
- The opportunity to work with a reputable company in the industry.
- Professional development opportunities.
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