Service Operations Manager
4 days ago
About the Company
\Liberty Recruitment Group is a unique company that focuses on making a positive impact in people's lives.
\We are thrilled to partner with our client to find an exceptional Customer Service Team Leader for a permanent, full-time role in their office-based team.
\This exciting opportunity is located just north of Petersfield and offers a great work-life balance, working Monday to Friday.
\About the Role
\We are seeking a highly motivated and experienced individual to lead our customer service team.
\The ideal candidate will have excellent leadership skills, a passion for delivering outstanding customer experiences, and a strong understanding of customer service principles.
\Key Responsibilities
\- Lead and manage the customer service team to achieve exceptional results\
- Develop and implement effective customer service strategies to improve customer satisfaction\
- Maintain high levels of customer engagement and loyalty\
- Collaborate with other teams to ensure seamless customer experiences\
- Analyze customer feedback and data to inform business decisions
Requirements
\To be successful in this role, you will need:
\- A degree in Business Administration, Marketing, or a related field\
- At least 3 years of experience in customer service leadership or management\
- Excellent communication and interpersonal skills\
- Ability to analyze complex data and make informed decisions\
- Strong problem-solving skills and attention to detail
Benefits
\This role offers a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including:
\- A comprehensive training program to develop your skills and knowledge\
- Ongoing support and mentorship from our experienced leadership team\
- A dynamic and supportive work environment\
- Opportunities for career progression and professional growth
Location
\This role is based in an office location just north of Petersfield, offering easy access to public transportation and amenities.
\Salary Range
\The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience.
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