Service Operations Manager

4 days ago


Liphook, Hampshire, United Kingdom Liberty Recruitment Group Full time

About the Company

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Liberty Recruitment Group is a unique company that focuses on making a positive impact in people's lives.

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We are thrilled to partner with our client to find an exceptional Customer Service Team Leader for a permanent, full-time role in their office-based team.

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This exciting opportunity is located just north of Petersfield and offers a great work-life balance, working Monday to Friday.

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About the Role

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We are seeking a highly motivated and experienced individual to lead our customer service team.

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The ideal candidate will have excellent leadership skills, a passion for delivering outstanding customer experiences, and a strong understanding of customer service principles.

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Key Responsibilities

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  • Lead and manage the customer service team to achieve exceptional results\
  • Develop and implement effective customer service strategies to improve customer satisfaction\
  • Maintain high levels of customer engagement and loyalty\
  • Collaborate with other teams to ensure seamless customer experiences\
  • Analyze customer feedback and data to inform business decisions
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Requirements

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To be successful in this role, you will need:

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  • A degree in Business Administration, Marketing, or a related field\
  • At least 3 years of experience in customer service leadership or management\
  • Excellent communication and interpersonal skills\
  • Ability to analyze complex data and make informed decisions\
  • Strong problem-solving skills and attention to detail
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Benefits

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This role offers a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including:

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  • A comprehensive training program to develop your skills and knowledge\
  • Ongoing support and mentorship from our experienced leadership team\
  • A dynamic and supportive work environment\
  • Opportunities for career progression and professional growth
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Location

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This role is based in an office location just north of Petersfield, offering easy access to public transportation and amenities.

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Salary Range

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The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience.



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