Customer Service Leadership Position
4 days ago
About Liberty Recruitment Group
\Liberty Recruitment Group is a leading recruitment agency dedicated to finding talented individuals like you.
\We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
\As a trusted partner to our clients, we offer a range of services including recruitment, talent acquisition, and HR solutions.
\About the Job
\We are seeking an exceptional Customer Service Team Leader to join our team on a permanent, full-time basis.
\This role offers a challenging and rewarding opportunity to lead a team of customer service professionals and deliver outstanding results.
\Key Responsibilities
\- Lead and manage the customer service team to achieve exceptional results\
- Develop and implement effective customer service strategies to improve customer satisfaction\
- Maintain high levels of customer engagement and loyalty\
- Collaborate with other teams to ensure seamless customer experiences\
- Analyze customer feedback and data to inform business decisions
Requirements
\To be successful in this role, you will need:
\- A degree in Business Administration, Marketing, or a related field\
- At least 3 years of experience in customer service leadership or management\
- Excellent communication and interpersonal skills\
- Ability to analyze complex data and make informed decisions\
- Strong problem-solving skills and attention to detail
Benefits
\This role offers a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including:
\- A comprehensive training program to develop your skills and knowledge\
- Ongoing support and mentorship from our experienced leadership team\
- A dynamic and supportive work environment\
- Opportunities for career progression and professional growth
Location
\This role is based in an office location just north of Petersfield, offering easy access to public transportation and amenities.
\Salary Range
\The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience.
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