Customer Service Leadership Position

4 days ago


Liphook, Hampshire, United Kingdom Liberty Recruitment Group Full time

About Liberty Recruitment Group

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Liberty Recruitment Group is a leading recruitment agency dedicated to finding talented individuals like you.

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We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

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As a trusted partner to our clients, we offer a range of services including recruitment, talent acquisition, and HR solutions.

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About the Job

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We are seeking an exceptional Customer Service Team Leader to join our team on a permanent, full-time basis.

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This role offers a challenging and rewarding opportunity to lead a team of customer service professionals and deliver outstanding results.

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Key Responsibilities

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  • Lead and manage the customer service team to achieve exceptional results\
  • Develop and implement effective customer service strategies to improve customer satisfaction\
  • Maintain high levels of customer engagement and loyalty\
  • Collaborate with other teams to ensure seamless customer experiences\
  • Analyze customer feedback and data to inform business decisions
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Requirements

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To be successful in this role, you will need:

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  • A degree in Business Administration, Marketing, or a related field\
  • At least 3 years of experience in customer service leadership or management\
  • Excellent communication and interpersonal skills\
  • Ability to analyze complex data and make informed decisions\
  • Strong problem-solving skills and attention to detail
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Benefits

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This role offers a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including:

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  • A comprehensive training program to develop your skills and knowledge\
  • Ongoing support and mentorship from our experienced leadership team\
  • A dynamic and supportive work environment\
  • Opportunities for career progression and professional growth
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Location

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This role is based in an office location just north of Petersfield, offering easy access to public transportation and amenities.

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Salary Range

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The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience.



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