Frontline Service Engineer
4 days ago
We are Edenred, a leading provider of payment solutions and a subsidiary of the Edenred group. Our company offers a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.
Our TeamWe have a talented team of professionals who work together to deliver world-class IT operations support to our clients. Our team is passionate about technology and committed to excellence.
Job DescriptionThis role involves providing world-class, seamless 24/7 IT operations support through effective system monitoring and delivering a professional, engaged, and technically solution-focused team to our clients.
Key Responsibilities- Act as a bridge between clients and the wider Paytech business and teams.
- Rapidly respond to all tickets and alerts to ensure a quality service and any BAU disruption is kept to a minimum.
- Make system changes in line with strict Change Management processes.
- Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, reduced costs, and improved convenience and satisfaction by reducing the number of operational problems.
- Ensure regular and effective communications with clients and internal stakeholders using ticket management for a crisp audit of all actions.
To be successful in this role, you will need:
- Demonstratable problem solving and ownership skills.
- SQL – Experience in complex writing SQL queries And/Or.
- Unix – Highly capable and demonstratable effective competence And/Or.
- Java – Ability to read Java code And/Or.
- Experience in the definition and design of complex solutions.
- Proven experience in client relationship management.
- Fluent English.
- MS Office.
We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus bonus and benefits package.
You will also receive comprehensive training and development opportunities to help you grow your career.
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