Technical Support Specialist
2 weeks ago
Frontline Technical Support Engineer
Edenred PayTech is seeking a skilled Frontline Technical Support Engineer to join our Service Operations team. As a key member of our team, you will be responsible for delivering world-class IT operations support to our clients.
You will utilize various tools and techniques to achieve best-in-class service, ensuring all clients and systems are optimized and updated during convenient times. Your responsibilities will include:
- Acting as a rapid response service for Major Incident Management, Incident Management, and Restoring of Service
- Advanced System Monitoring and delivery of control system changes
- Collaborating with clients and internal teams to resolve issues efficiently
To succeed in this role, you will require:
- Experience with complex SQL queries and/or Unix
- Ability to read Java code and/or other programming languages
- Fluent English language skills
- MS Office and Jira/Jira Service Desk proficiency
We offer a hybrid working environment with 3 days per week in the office, flexible working hours, and a range of benefits, including 25 days annual leave, life insurance, and a pension scheme. If you are a motivated and detail-oriented individual with a passion for IT operations, we encourage you to apply for this exciting opportunity.
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