Product Design Engineer for Customer Support

4 weeks ago


Watford, United Kingdom Matchtech Full time
Job Title: Product Design Engineer for Customer Support

The company are a multi-national group and the No 1 in Europe for what they do, with a number of awards and recognitions. They offer great career progression and opportunities across the business.

You will be working on projects that require designing products that meet customers' support requirements and support-related business objectives.

Key Responsibilities:
• Apply Supportability Engineering techniques such as Level Of Repair Analysis (LORA), Maintenance Task Analysis (MTA) and Life Cycle Cost (LCC) analysis to inform product design decisions.
• Work closely with other functions such as Reliability, Human Factors, Training and Technical Authors to ensure effective communication and collaboration.
• Develop and implement Integrated Logistic Support (ILS) strategies to meet customers' support requirements and support-related business objectives.

Requirements:
• Experienced engineer with a track record in applying Supportability Engineering techniques.
• Strong knowledge of ILS standards such as Def Stan 00-600 or ASD S3000L and understanding of the customer environment, structure and processes.
• Excellent interpersonal and communication skills for interacting with internal and external partners.

Benefits:
• Promotes and believes in a good work/life balance.
• Encourages internal mobility and offers good development/training opportunities.
• True advocates of ED&I as an Equal Opportunity Employer With over 10 Networking group's and communities across the business advocating Equity, Diversity and Inclusion.

Estimated Salary: £50,000 - £65,000 per annum.
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