Technical Advisor
2 days ago
**Technical Advisor - Technical Administrator/Co-Ordinator - Technical Customer Service, to £28k, Watford**
The client is a Watford based UK distributor of utility, and kitchen facility products.
**THE ROLE**
- This role primarily provides Customer Service, Sales support andresponses to spares enquires arising from the customer base which is made up of public, service engineers, merchants, specifiers, and installers.
- You will be part of a team who provide friendly, helpful, and professional administrative support and customer services.
**Responsibilities**
- Answer technical sales enquiries from the trade and general public.
- Deal with orders for units and spare parts from service engineers.
- Entering service engineer warranty invoices and unit exchange activity onto database
- Send out any relevant documentation and parts
- Enter orders, processing credit card payments and raising invoices for chargeable spares for the above.
- Assist the business to maintain accurate and up-to-date product information
- Ensuring website manuals and information is up to date and correct.
- Support marketing department with technical information
- Assist the business to develop a manual of ‘best practice’ for Customer Services
- Provide management information and reports
- Covering the sales department for holiday & sickness
**Experience / Skills**:
- A minimum of 1 years’ experience in a customer services or similar role
- Some technical background would be advantageous
- Any experience within the plumbing and heating industry would be desirable
- Ability to integrate well into a team and build relationships
- Liaise well with senior management
- Excellent and effective English communication skills, both verbal and written (including excellent presentation skills)
- Good knowledge of the MS Office Suite, in particular strong knowledge of Excel and PowerPoint
- Ability to work independently and as part of a team
- Proven organizational skills.
- Ability to complete multiple tasks
- Exceptional organisational skills excellent communication skills
- Flexible and adaptable approach to work, able to prioritise workload.
- Methodological, collaborative, decisive
- Ability to work independently and as part of a team
- Proven organizational skills.
Good knowledge of the MS Office Suite, in particular strong knowledge of Excel and PowerPoint - ability to calculate formulas, and comfortable with using spreadsheets
- Head office based5 days per week, 9am. - 5pm( 1 hour lunch )but occasional travel away from the office may be required when attending training workshops, seminars etc.
- 25-28K
- 20 days Holiday plus Statutory
- Xmas closure
- Life Assurance
- Income protection insurance
- Pension after three months
- £80 per month lunch allowance
- Car Parking
If you would be interested in joining this fantastic organisation, have a passion for customer service excellence, and strong Excel skills please forward an up to date CV to or call for more information on today
Good Luck
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