Customer Experience Enhancement Executive
3 weeks ago
About Us
We are a global technology group that specialises in taking brands directly to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our integrated digital commerce ecosystem, THG Ingenuity.
CRO Executive Role
This is an exciting opportunity for a CRO Executive to join our team at THG. As a CRO Executive, you will be responsible for improving customer experiences and driving business growth through data-driven decision making.
Responsibilities:
- Analyse customer data to identify trends and opportunities for improvement.
- Implement changes to improve customer experience and drive business growth.
- Collaborate with cross-functional teams to ensure seamless execution of initiatives.
Requirements:
- A bachelor's degree in data, communications, maths/physics, business management, or a related field is preferred.
- Knowledge of online customer behaviour analysis and related platforms.
- Proficiency in data analytics and CRO software.
Salary Range: £60,000 - £80,000 per annum
Benefits:
- Access bespoke development programmes designed by our in-house L&D team.
- Develop your expertise through our upskilling programme delivered in partnership with an industry-leading training provider.
- 25 days annual leave plus bank holidays.
- Enhanced maternity and paternity pay, depending on length of service.
- Access face-to-face and virtual appointments with our in-house GP.
- 24/7 Employee Assistance Programme (EAP) provided by Bupa.
- State-of-the-art on-site gym and access to an on-site physio.
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