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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Biffa Waste Services. As a key member of our customer service contact centre, you will play a vital role in delivering exceptional customer experiences and resolving customer queries in a timely and professional manner.
About the Role:
- Provide exceptional customer service to our clients, responding to queries and resolving issues in a professional and courteous manner.
- Work collaboratively with internal teams to resolve customer complaints and issues.
- Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
- Meet and exceed customer satisfaction targets, ensuring high levels of customer loyalty and retention.
- Participate in ongoing training and development to enhance skills and knowledge.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work for a leading waste management company.
- A comprehensive 4-week induction plan to support your success in the role.
About Us:
Biffa Waste Services is a leading provider of waste management solutions, dedicated to delivering exceptional customer experiences and making a positive impact on the environment. We are passionate about creating a culture of inclusivity, diversity, and equity, and we welcome applications from candidates who share our values.