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Customer Service Representative

2 months ago


Aylesbury, Buckinghamshire, United Kingdom Biffa Waste Services Full time
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Biffa Waste Services. As a key member of our customer service contact centre, you will play a vital role in delivering exceptional customer experiences and resolving customer queries in a timely and professional manner.

About the Role:

  • Provide exceptional customer service to our clients, responding to queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet and exceed customer satisfaction targets, ensuring high levels of customer loyalty and retention.
  • Participate in ongoing training and development to enhance skills and knowledge.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work for a leading waste management company.
  • A comprehensive 4-week induction plan to support your success in the role.

About Us:

Biffa Waste Services is a leading provider of waste management solutions, dedicated to delivering exceptional customer experiences and making a positive impact on the environment. We are passionate about creating a culture of inclusivity, diversity, and equity, and we welcome applications from candidates who share our values.