Apprentice Employment Advisor

2 weeks ago

Slough, Slough, United Kingdom The Fedcap Group Full time
Job Opportunity:

As an Employment Adviser with The Fedcap Group, you will play a vital role in supporting individuals into sustainable employment. You will deliver high-quality, personalized support to those who are long-term unemployed and participating in the Department for Work and Pensions' Restart Scheme.

Key Responsibilities:
  • Ensure your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met.
  • Address customers' personal barriers to employment and support them through a structured pathway of activities.
  • Identify, structure, and recommend wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.
  • Have high levels of attention to detail and accuracy to maintain customer records – experience of working with Microsoft 365 is a requirement, and CRM solutions will be an advantage.
  • Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs which may include substance misuse and/or mental health related challenges.
  • Be confident in coaching, motivating, and questioning your customers to get a thorough understanding of their needs, while being an excellent listener.
  • Have a high level of emotional intelligence.
  • Be skilled at CV writing, being able to highlight your customers' key experiences and strengths.

Benefits:
  • Minimum 33 days' holiday entitlement and a pension contribution up to 5%.
  • Free life assurance cover, totalling four times your annual salary.

Equality, Diversity, and Inclusion:
The Fedcap Group is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination.

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