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Aftersales Leadership Position

2 months ago


Gloucester, Gloucestershire, United Kingdom Altitude-Recruitment Limited Full time
About the Role

We are seeking a highly motivated and experienced Aftersales Manager to lead our customer-centric department. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Lead and inspire a team of professionals to deliver exceptional customer service and achieve business objectives.
  • Monitor compliance with statutory regulations and ensure quality and service standards are met.
  • Control cost management for the department and work with other site managers to ensure a joined-up approach to teamwork and customer service.
  • Collaborate with marketing, IT, and other departments to uphold company values and ensure correct processes and policies are followed.
  • Ensure site and departmental KPIs are met through robust leadership and a hands-on approach.
  • Develop and lead apprentices to achieve their full potential.
  • Manage, coach, and motivate employees to ensure a high quality of staff.
  • Establish business objectives and personal development goals with employees and monitor performance against agreed targets.
  • Build strong working relationships with customers and promote the development of your team.
  • Perform analysis to identify areas of weakness and implement targeted marketing activity.
  • Ensure all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.
Requirements
  • Extensive motor industry experience in an Aftersales position at management level.
  • Knowledge of the operational running of a workshop and business administration.
  • Thorough knowledge of customer and market analysis, marketing initiatives, and customer satisfaction.
  • Experience in people management, particularly in terms of achievement through teams.
  • Enthusiasm and continuous improvement of product knowledge.
  • Desire to achieve the highest standard of personalised customer care.
  • Flexible approach to work and adaptable to thrive in a changing environment.
  • Computer literacy and confidence using technology.

We encourage you to apply if you are qualified and experienced for the role, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning, and growth. If this role excites you, start a conversation with us at Altitude-Recruitment Limited, acting as an Employment Agency and Employment Business.