Commercial Training Developer

5 days ago

Leatherhead, Surrey, United Kingdom Hyundai Full time

Job Title: Commercial Training Developer

 

Job Description:

 

As a key member of our Hyundai team, you will play a vital role in the development and delivery of our commercial training programs.

 

Key Responsibilities:

 

  • Training Development: Design, develop, and deploy digital and in-person training programs that meet the needs of our retailers and internal teams.
  • Training Solutions: Create bespoke training solutions that focus on customer-centric approaches, linking impact measurement to business performance and customer experience data.
  • Program Deployment: Implement and monitor commercial Brand Immersion, Customer, and Aftersales Commercial training programs across our retailer network, HMUK personnel, and partner providers.
  • Training Delivery: Lead the delivery of online and face-to-face training sessions, including the creation of video assets from script to final execution.
  • Needs Analysis: Identify the training needs of our network, aligning with HMUK teams, affiliate partners, and data insights.
  • Communication: Maintain engagement with internal teams and affiliate partners to ensure needs and feedback are understood, and solutions are communicated effectively.
  • Reporting: Provide robust, evidence-based reporting that links to key elements within the Retailer Scorecard and wider business objectives.

 

Personal Specification:

 

  • Leadership: Demonstrate the ability to lead by example, with Brand and Customer at the heart of what they do and how they act.
  • Attention to Detail: Show attention to detail and the ability to understand a wide range of stakeholder requirements.
  • Drive and Resilience: Demonstrate drive and resilience to overcome resistance to change.
  • Self-Motivation: Be self-motivated with a natural drive for creativity and innovation.
  • Influencer: Possess good influencer skills, able to confidently deal with HMUK, Retailer, partner provider, and affiliate personnel.
  • Creativity: Be curious, with a constant desire to innovate and optimize all job functions, driven to deliver the customer experience at every touchpoint.
  • Problem-Solving: Use initiative and ingenuity when responding to problems to ensure right solutions are delivered.
  • Communication: Possess articulate communication and presentation skills.
  • Time Management: Be able to manage different priorities, even when working under pressure.
  • Process Focus: Demonstrate a process-led approach with a high level of care and attention to detail.
  • Timeline Management: Ensure tasks and requirements are completed within given timelines.
  • Technical Skills: Possess a good working knowledge/skill level of Office-based programs (Word/Excel/PowerPoint) and Power BI to drive optimized insights.

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