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Customer Service Representative

2 months ago

Banbury, Oxfordshire, United Kingdom Leeds Building Society Full time

About the Role

We are seeking a friendly and approachable Customer Service Assistant to join our team at Leeds Building Society. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and providing support with all branch-based products and services.

Key Responsibilities

  • Assist customers with opening savings accounts and discussing available products and services
  • Make follow-up calls and take incoming calls to discuss customer needs and provide solutions
  • Complete daily administrative tasks, including booking appointments, scanning, and letter writing
  • Ensure customer records are accurate and up-to-date

Requirements

  • Experience of working with customers delivering exceptional service
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
  • Resilient and able to handle challenging customer situations
  • Passion and drive to achieve good customer outcomes
  • Previous experience working with Microsoft Office or in-house computer packages
  • Ideal education to GCSE level including Maths and English

What We Offer

As a Customer Service Assistant at Leeds Building Society, you will have the opportunity to gain further qualifications and accreditation to enhance your skills and career prospects.