Senior Student Experience Director

3 weeks ago


London, Greater London, United Kingdom Study Group Full time
About the Role

We are seeking a highly effective Senior Student Experience Director to lead our multidisciplinary department, delivering an exceptional student experience and outstanding level of service delivery. The ideal candidate will have a proven track record of managing in complex environments and leading teams to achieve 'outstanding' student outcomes.

The successful candidate will be responsible for embedding Study Group policies and Standard Operating Procedures to drive operational excellence and continuous improvements. They will also monitor student outcomes and Study Group KPIs, working with colleagues to meet targets and contribute to recruitment activities to support centre growth.

Key Responsibilities:

  • Participate actively as part of the Campus Leadership Team, performing the role of 'critical friend' to other members of the team and helping to solve day-to-day problems.
  • Contribute to the planning, development, communicating and enacting of the campus's action and enhancement plans.
  • Share strengths and ideas for enhancements with central operations teams to continue to enhance delivery and avoid any gaps in provision of services to students.

**Salary:** Up to £55,000 per annum

About You

To succeed in this role, you will need:

  • A Bachelor's degree
  • Management qualification or Associate Fellowship would be advantageous (or a willingness to undertake such)
  • Experience of managing in a complex multi-disciplinary environment, with evidence of success
  • Leadership and management experience in a teaching and learning environment
  • Experience of implementing strategy to strive towards the achievement of an 'outstanding' student experience and excellent student outcomes

We offer a competitive salary, benefits package, and opportunities for professional development. If you are passionate about delivering exceptional student experiences and leading high-performing teams, please apply now.



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