Sales Performance Associate

2 weeks ago


London, Greater London, United Kingdom Nisbets Full time
About the Role

As a Sales Performance Associate, you will contribute to the daily operations of our store. You will be passionate and driven to achieve excellent store sales performance and agreed key performance indicators, while delivering first-class customer service.

Key Responsibilities
  1. Deliver exceptional customer experiences in line with Nisbets expectations, ensuring all customers' needs are met and driving repeat business.
  2. Take ownership of contributing to store sales targets and KPIs, including revenue, margin, conversion, footfall, quotes, and ATV, to maximize profitability.
  3. Participate in the store outreach plan, utilizing your local knowledge, which may include outbound sales calls, visiting customers, and attending meetings and events in-store.
  4. Perform general shop floor duties, including stock replenishment and processing deliveries.
  5. Maintain Visual Merchandising standards to drive customer engagement and repeat custom through maximizing Store KPIs.
  6. Accurately complete stock auditing tasks as guided by managers.
  7. Process customer payment transactions while adhering to policy.
  8. Be accountable for understanding and adhering to all retail policies communicated by your line manager.
  9. Ensure great standards of cleaning in shop floor, back areas, windows, and fitting rooms to create a healthy environment for customers and colleagues.
  10. Treat all visitors with respect and consideration using provided training to address difficult situations effectively.
  11. Adhere to Health and Safety guidelines to ensure a safe environment for all store visitors.
  12. Proactively ask questions to ensure comprehension of working practices and procedures.
About Working at Nisbets
  • You can expect a competitive hourly rate of £12.63 and a comprehensive benefit package.
  • A performance-related bonus paid quarterly onto your annual salary (pro rata for part-time).
  • 20 days holiday plus an attendance Bonus which can mean up to 4 additional annual leave days or a cash payment.
  • Christmas Gift Payment.
  • Ongoing training and support, both in-store and through our learning management platform.
  • Excellent opportunities for career development within Retail or the wider business.
  • Access to hundreds of high-street discounts.
  • Staff Discount applicable to all products, including up to 60% on own-brand products.
  • Employee Assist program with access to 24-hour counseling.


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