Account Manager
4 hours ago
About nGeneration
We are a leading provider of IT services and solutions to the hospitality, leisure, and retail industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients.
Job Overview
The Customer Relations Manager will play a pivotal role in ensuring client satisfaction by managing their accounts and overseeing the delivery of our solutions and services.
Main Responsibilities
- Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
- Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
- Attend customer head office as required.
- Act as an escalation point for support issues from the customer.
- Prepare monthly invoicing for maintenance, hardware, and IMACS services for the client.
- Arrange and chair weekly internal management departmental meetings.
- Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.
Key Tasks
- Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
- Act as the first point of contact for customer requests, queries, and escalations.
- Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
- Understand nGeneration's contractual obligations to ensure compliance at all times.
- Thoroughly investigate customer complaints and provide recommendations for improvement.
- Identify opportunities for revenue growth for nGeneration.
Requirements
Skill and Attributes
- Previous experience in a field-based IT implementation or field service role preferred.
- Understanding of IT implementation or field service roles within the hospitality or retail industry.
- Strong verbal and written communication skills.
- Confident and outgoing personality with the ability to work under pressure.
- Excellent project management, planning, and organisational skills.
- Positive attitude with a can-do approach to problem-solving.
- High attention to detail and ability to work both independently and as part of a team.
- Competent in Microsoft Excel, Word, and Outlook.
Compensation Package
£32,000 per annum plus full-time permanent position benefits including:
- 28 Days Holiday including Bank Holidays
- Contributory Workplace Pension scheme
- Employee recognition awards and benefits
-
Accounting Director
4 hours ago
Tipton, Sandwell, United Kingdom LattaHarris, LLP Full timeJob DescriptionThe Accounting Director position at LattaHarris, LLP is an exciting opportunity for a seasoned tax professional to lead our tax department. In this role, you will be responsible for developing and implementing tax planning strategies, managing complex tax engagements, and maintaining proficiency in tax software and computer applications.About...
-
Accounting Professional
1 day ago
Tipton, Sandwell, United Kingdom DataSF Full timeLead Accounting Role - Finance ExpertiseThe City and County of San Francisco is seeking a seasoned accounting professional to lead our Finance team as an Accounting Manager. This role requires expertise in financial transactions, policies, and procedures.As an Accounting Manager, you will oversee the efficient and effective application of financial...
-
Diversity and Inclusion Manager
3 weeks ago
Tipton, Sandwell, United Kingdom DataSF Full timeAccounting Manager - Finance - Public WorksSan Francisco Public Works is seeking an experienced Accounting Manager to join our Finance and Administration Division. As a key member of our team, you will be responsible for leading and supporting a unit comprised of professional Accountants and Analysts.Key Responsibilities:Lead and direct all aspects of...
-
Senior Financial Manager
3 hours ago
Tipton, Sandwell, United Kingdom LattaHarris, LLP Full timeAbout the RoleThe Senior Financial Manager position at LattaHarris, LLP requires a highly skilled professional with a proven track record in tax accounting. In this role, you will lead tax planning initiatives, execute detailed reviews of intricate tax returns, and deliver a spectrum of tax and accounting services.ResponsibilitiesDevelop and implement tax...
-
Business Relationship Manager
3 days ago
Tipton, Sandwell, United Kingdom nGeneration Full timeJob DescriptionWe are seeking a highly skilled Business Relationship Manager to join our team at nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry.This is an exciting opportunity to play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery...
-
Clinical Operations Manager
2 weeks ago
Tipton, Sandwell, United Kingdom Smartcall Healthcare Full timeClinical Home ManagerCare Home PositionSmartcall Healthcare is seeking a dedicated Clinical Home Manager to join our team in Tipton. This is a fantastic opportunity to lead a motivated team and deliver quality care and support in a dynamic care home setting.About the Role:Key Responsibilities:Build and manage a motivated team to deliver quality care and...
-
Home Care Manager Position
2 weeks ago
Tipton, Sandwell, United Kingdom Smartcall Healthcare Ltd Full timeCare Home Manager RoleWe are seeking a highly skilled and experienced Care Home Manager to join our team at Smartcall Healthcare Ltd.This is a challenging yet rewarding role that requires a professional to manage all aspects of a care home, ensuring the highest standards of care and support for residents.The ideal candidate will have a strong background in...
-
Estimator and Project Manager
2 weeks ago
Tipton, Sandwell, United Kingdom South Staffordshire PLC Full timeAbout the RoleAs an Estimator and Project Manager at South Staffordshire PLC, you will be responsible for managing the tender process on a variety of procurement routes, including single stage, two stage, and through our various Framework Agreements. You will also be estimating bidding for multi-disciplinary projects to achieve targets and secure profitable...
-
Client Success Manager
3 hours ago
Tipton, Sandwell, United Kingdom nGeneration Full timeJob DescriptionnGeneration is a leading provider of IT services and solutions to the hospitality, leisure, and retail industry.Key ObjectivesServe as the liaison between the customer and the nGeneration Managing Director.Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the...
-
Assistant Shop Manager Role
7 hours ago
Tipton, Sandwell, United Kingdom Farmfoods Full timeAbout the JobAs a Trainee Shop Manager, you will be fully accountable for your shop and responsible for ensuring that customers are looked after and shop routines are completed to maintain a safe, clean and tidy shop.You will motivate and guide your team to be as successful and efficient as possible, lead by example, and get stuck in with the day-to-day...
-
Retail Management Trainee Opportunity
1 week ago
Tipton, Sandwell, United Kingdom Farmfoods Full timeAbout the RoleWe are seeking a highly motivated and ambitious individual to join our team as a Trainee Shop Manager. As part of this 18-month training programme, you will develop your skills in retail management and gain a Level 4 Retail Manager apprenticeship qualification with Inspiro Training.Job ResponsibilitiesAccountable for ensuring customers are...
-
Clinical Home Manager
1 month ago
Tipton, Sandwell, United Kingdom Smartcall Healthcare Full timeClinical Home Manager - Care / Nursing HomeClinical Home Manager – Care Home / Nursing Home PAY INCREASEThis home has a CQC rating of Requires ImprovementYou must have experience as a Home Manager within a care home setting.We do not have a licence to recruit people from outside the United KingdomKey Responsibilities:Build and manage a motivated team to...
-
Clinical Home Manager
1 month ago
Tipton, Sandwell, United Kingdom Smartcall Healthcare Ltd Full timeClinical Home Manager - Care / Nursing HomeThis is a leadership role for a Clinical Home Manager in a care home setting. The successful candidate will have experience as a Home Manager within a care home and be responsible for the day-to-day running of the home.Key Responsibilities:Overall responsibility of the home managing all direct reports and ensuring...
-
Senior Commercial Project Manager
5 days ago
Tipton, Sandwell, United Kingdom South Staffordshire PLC Full timeCompany Overview: South Staffordshire PLC is a leading provider of water and wastewater services in the UK. We are committed to delivering high-quality projects that meet the needs of our customers.Job Description: We are seeking an experienced Senior Commercial Project Manager to join our team. As a Senior Commercial Project Manager, you will be responsible...
-
Taxation Expert
1 month ago
Tipton, Sandwell, United Kingdom LattaHarris, LLP Full timeAre you a seasoned tax professional looking for a new challenge? LattaHarris, LLP, a respected accounting firm in Eastern Iowa, is seeking a skilled Tax Manager to lead our tax department. In this pivotal role, you will be responsible for ensuring the efficient functioning of our tax team, driving growth and success for our clients.Key...
-
Tipton, Sandwell, United Kingdom Wright Staff Recruitment Ltd Full timeJob Summary:We are seeking a highly skilled and experienced Product Development and Technical Services Manager to join our team at Wright Staff Recruitment Ltd. As a senior specialist in product development and technical services, you will be responsible for leading and managing the NPD and Technical services team, ensuring the development process from...
-
Taxation Specialist
4 hours ago
Tipton, Sandwell, United Kingdom LattaHarris, LLP Full timeJob SummaryWe are seeking an experienced Taxation Specialist to join our team at LattaHarris, LLP. As a pivotal member of our tax department, you will be responsible for leading tax planning initiatives and executing detailed reviews of intricate tax returns.About UsLattaHarris, LLP is a reputable regional public accounting firm committed to delivering...
-
Contract Manager
6 hours ago
Tipton, Sandwell, United Kingdom South Staffordshire PLC Full timeAbout UsWe are a leading provider of water and wastewater services, operating across the UK. Our team is dedicated to delivering high-profile projects that make a real difference in people's lives.Job SummaryWe are seeking an experienced Contract Manager to join our team, working on exciting projects in the water industry. As a key member of our commercial...
-
Facilities Management Coordinator
4 hours ago
Tipton, Sandwell, United Kingdom Western Power Distribution Full timeAbout UsWestern Power Distribution is the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England, and South Wales.Serving communities of over 8 million people, our expert teams deliver heat, light, and power for homes and businesses.Our vision is to be at the heart of a clean, fair, and affordable energy...
-
Retail Management Trainee
4 days ago
Tipton, Sandwell, United Kingdom Farmfoods Full timeCompany OverviewFarmfoods is a leading retailer offering a unique opportunity for individuals to develop their skills and progress in their careers.SalaryThe starting salary for this role is £29,897.68, which will increase to £32,332.28 after 6 months.Job DescriptionWe are seeking a highly motivated and organized individual to join our team as a Retail...