Client Success Manager
3 hours ago
Job Description
nGeneration is a leading provider of IT services and solutions to the hospitality, leisure, and retail industry.
Key Objectives
- Serve as the liaison between the customer and the nGeneration Managing Director.
- Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.
Main Responsibilities
- Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
- Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
- Attend customer head office as required.
- Act as an escalation point for support issues from the customer.
- Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
- Arrange and chair weekly internal management departmental meetings.
- Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.
Requirements
Skill and Attributes
- Previous experience in a field-based IT implementation or field service role preferred.
- Understanding of IT implementation or field service roles within the hospitality or retail industry.
- Strong verbal and written communication skills.
- Confident and outgoing personality with the ability to work under pressure.
- Excellent project management, planning, and organisational skills.
- Positive attitude with a can-do approach to problem-solving.
- High attention to detail and ability to work both independently and as part of a team.
- Competent in Microsoft Excel, Word, and Outlook.
Salary and Benefits
£32,000 per annum plus full-time permanent position benefits including 28 Days Holiday, Contributory Workplace Pension scheme and Employee recognition awards.
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