Client Success Manager

3 hours ago


Tipton, Sandwell, United Kingdom nGeneration Full time

Job Description

nGeneration is a leading provider of IT services and solutions to the hospitality, leisure, and retail industry.

Key Objectives

  • Serve as the liaison between the customer and the nGeneration Managing Director.
  • Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities

  • Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
  • Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
  • Attend customer head office as required.
  • Act as an escalation point for support issues from the customer.
  • Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
  • Arrange and chair weekly internal management departmental meetings.
  • Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Requirements

Skill and Attributes

  • Previous experience in a field-based IT implementation or field service role preferred.
  • Understanding of IT implementation or field service roles within the hospitality or retail industry.
  • Strong verbal and written communication skills.
  • Confident and outgoing personality with the ability to work under pressure.
  • Excellent project management, planning, and organisational skills.
  • Positive attitude with a can-do approach to problem-solving.
  • High attention to detail and ability to work both independently and as part of a team.
  • Competent in Microsoft Excel, Word, and Outlook.

Salary and Benefits

£32,000 per annum plus full-time permanent position benefits including 28 Days Holiday, Contributory Workplace Pension scheme and Employee recognition awards.



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