IT Technical Support Specialist

6 days ago


Birmingham, Birmingham, United Kingdom Bullion By Post Full time
Job Summary:
We are seeking a skilled IT Support Specialist to join our growing technology team. This role will provide you with the opportunity to learn new skills, hone your existing ones, and open the gates to an interesting and rewarding career.

Key Responsibilities:
• Support end-users with technical issues across software, hardware, and connectivity.
• Manage end-user accounts and devices.
• Configure and maintain our VOIP systems.
• Maintain and monitor out CCTV systems.
• Document and review our operating procedures.
• Assist the IT team with on-going projects.

Requirements:
• An understanding of Microsoft Windows 10/11 configuration and management.
• An understanding of WAN and LAN networking technologies.
• An understanding of Active Directory, file permissions, and role management.
• An understanding of Microsoft Azure and Office365.
• Solid troubleshooting and diagnostic skills.
• Good verbal and written communication skills.
• Ability to prioritise workloads.

About Us:
Jewellery Quarter Bullion Ltd is a rapidly expanding international company providing customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry.

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