Domiciliary Care Operations Manager

4 weeks ago

Consett, Durham, United Kingdom Medsolve Full time

Medsolve is proud to be partnering with a client who are looking for a Domiciliary Care Deputy Manager to join them on a permanent basis. This is a full-time role, and they offer a competitive salary of £34,000, plus mileage allowance.

Shift Pattern for the Domiciliary Care Deputy Manager:

• Standard hours are Monday to Friday, 8:30 am - 5:00 pm.

• Additional telephone support may be required outside standard hours if business needs require this, which is an enhanced pay for out-of-hours support at your hourly rate.

Other benefits for the Domiciliary Care Deputy Manager include:

· 28 days holiday including bank holidays.

· Pension scheme and company parking.

· Employee referral program, company events, and a bonus scheme.

· Access to corporate gym membership.

· Dedicated birthday day off to celebrate with family and friends.

· Access to Company Pool Vehicles.

· Access Early Payment method within the organisation.

Please note we do NOT offer sponsorship.

As the Deputy Manager, you will play a pivotal role in ensuring the effective management of our Home Care Service. You will work closely with the Registered Manager & Senior Management Team to provide quality social care, promote service users' independence, and ensure compliance with all regulatory requirements.

Main Job responsibilities of the Domiciliary Care Deputy Manager are:

· Ensure the operational management and compliance of all care delivery practices and procedures.

· Conduct regular audits and develop action plans for continuous improvement.

· Maintain strong knowledge of CQC regulations, Local Authority Quality Band Assessments, and GDPR.

· Ensure all staff adhere to the highest standards of health, safety, and person-centered care.

· Promote staff engagement and teamwork.

· Oversee recruitment processes to ensure robust staffing.

· Assist in Implementing strategies to promote staff retention and professional development.

· Conduct regular performance appraisals, supervisions, and ensure mandatory training is completed.

· Promote dignity and respect across the service, ensuring positive communication with customers and colleagues.

· Build and maintain strong relationships with social workers, community teams, and other professional organisations.

· Support the implementation of performance management and quality assurance systems to ensure efficient service delivery.

We are looking for a Domiciliary Care Deputy Manager with the following skills and attributes:

· Previous experience and knowledge of home care, including leadership responsibilities.

· NVQ Level 4 qualification in Health and Social Care, level 5 qualification being desirable.

· Full driving license and access to a car.

· Strong IT, communication, and customer service skills.

· Ability to manage a busy workload and take decisive action when needed.

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