Asset Finance Customer Service Advisor

4 weeks ago


Reading, Reading, United Kingdom Aldermore Bank PLC Full time

Aldermore Bank PLC is on a mission to deliver exceptional customer service in the asset finance industry. We're seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities:

  • Manage customer and broker inquiries from onboarding to end of lease, ensuring exceptional service that exceeds expectations.
  • Deliver within SLAs, governance, and compliance while being an ambassador for our values.
  • Handle customer inquiries, manage invoices, HPI queries, and settlement quotes.
  • Ensure compliance with ID&V, KYC, and Risk policies while resolving complaints effectively.

Requirements:

  • Experienced in Customer Service, adhering to processes, SLAs, and excelling in dynamic, high-pressure environments.
  • Strong skills in communication, organisation, problem-solving, and time management, with attention to detail and the ability to manage workload independently.
  • Knowledgeable in Asset Finance and experienced in regulated banking or financial services.
  • Passionate about delivering excellent customer service, with the ability to handle difficult situations and prioritise effectively.

What We Offer:

  • A friendly and flexible culture, the same as how we work with our customers.
  • A growing organisation that means there's lots of opportunities to progress.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

Aldermore Bank PLC is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to building a working environment that values respect, diversity, and compassion.



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