Asset Finance Customer Service Advisor
4 weeks ago
Aldermore Bank PLC is on a mission to deliver exceptional customer service in the asset finance industry. We're seeking a highly skilled Customer Service Representative to join our team.
Key Responsibilities:
- Manage customer and broker inquiries from onboarding to end of lease, ensuring exceptional service that exceeds expectations.
- Deliver within SLAs, governance, and compliance while being an ambassador for our values.
- Handle customer inquiries, manage invoices, HPI queries, and settlement quotes.
- Ensure compliance with ID&V, KYC, and Risk policies while resolving complaints effectively.
Requirements:
- Experienced in Customer Service, adhering to processes, SLAs, and excelling in dynamic, high-pressure environments.
- Strong skills in communication, organisation, problem-solving, and time management, with attention to detail and the ability to manage workload independently.
- Knowledgeable in Asset Finance and experienced in regulated banking or financial services.
- Passionate about delivering excellent customer service, with the ability to handle difficult situations and prioritise effectively.
What We Offer:
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there's lots of opportunities to progress.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Aldermore Bank PLC is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to building a working environment that values respect, diversity, and compassion.
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Reading, Reading, United Kingdom Aldermore Bank PLC Full timeAt Aldermore Bank PLC, we're looking for a talented Customer Service Representative to join our Asset Finance team. In this role, you'll play a key part in delivering exceptional customer service, ensuring our customers receive the best possible experience from onboarding to end of lease.Key Responsibilities:Manage customer and broker inquiries in a...
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