Debt Advice Specialist
2 days ago
Job Title: Debt Advice Specialist
Job Summary:
We are seeking an experienced Debt Advice Specialist to join our team at Harris Hill. As a Debt Advice Specialist, you will play a crucial role in providing comprehensive debt advice and support to clients, helping them navigate complex financial situations and achieve financial stability.
Key Responsibilities:
- Deliver high-quality, impartial debt advice to clients, taking into account their individual circumstances and needs.
- Assess clients' financial situations, identifying areas for improvement and developing personalized plans to achieve financial stability.
- Provide guidance on budgeting, income maximization, and debt management, ensuring clients understand their options and make informed decisions.
- Collaborate with clients to identify and prioritize household emergencies, providing timely support and referrals as needed.
- Maintain accurate and compliant records, using our case management system to track client progress and outcomes.
- Support senior advisors and supervisors, acting as a deputy in their absence and contributing to the development of the team.
Requirements:
- Accredited Debt Advice Qualification to Caseworker Level (Institute of Money Advisers Certificate of Money Advice or Community Money Advice Level 3 Award in Debt Advice or similar).
- Minimum one year of experience providing comprehensive debt advice, with a strong understanding of the Financial Conduct Authority and Debt Advice Quality Framework.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
- Proven ability to work independently, managing multiple cases and delivering on project KPIs.
- Strong attention to detail, with a commitment to adhering to necessary guidance and rules, including FCA, GDPR, and organizational policies.
About Harris Hill:
Harris Hill is a leading charity recruitment specialist and a certified B Corp, committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, and other protected characteristics.
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