Care Home Operations Manager

1 week ago


Wimbledon, United Kingdom Barchester Healthcare Full time
Key Responsibilities

Barchester Healthcare seeks an experienced Administrator to join our team and contribute to the efficient running of our care homes. The selected candidate will provide essential support to the General Manager, ensuring the smooth operation of daily activities. This role encompasses a range of tasks, including managing customer experience, HR, recruitment, payroll, finance, and supervising junior administration team members.

Main Responsibilities:

  • Promote a welcoming environment for residents, staff, and visitors
  • Manage enquiries and showrounds for prospective families, maintaining a customer database to support commercial performance
  • Drive occupancy and reputation through community engagement
  • Support resident and family feedback, focusing on customer care
  • Assist with staff recruitment, completing new starter checks and arranging inductions
  • Prepare payrolls for home-based staff
  • Provide HR guidance and advice using available tools and resources
  • Ensure secure storage of personal files
  • Attend meetings and produce accurate notes and minutes
  • Manage rotas, safe contents, petty cash, and resident fund accounts
  • Update staff records with ad-hoc training, supervisions, and appraisals
  • Offer guidance on staff development opportunities
Requirements

To succeed in this role, applicants must have:

  • Experience in a customer-facing position
  • Previous involvement in HR administration and recruitment
  • A high level of attention to detail and prioritization skills
  • Proficiency in Microsoft applications, specifically Word, Excel, and Outlook
  • A CIPD qualification is beneficial
Benefits

Barchester Healthcare offers a range of rewards and benefits, including:

  • A Rewarding Excellence bonus for Good or Outstanding CQC inspections
  • Unlimited access to the refer-a-friend scheme
  • Discounts at big brands and supermarkets
  • Free access to medical specialists and counselling services
  • Tax code review and staff lottery participation

Barchester Healthcare values its team members and offers a supportive environment for career development and progression.



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