Hospitality Ambassador

3 days ago


Southampton, Southampton, United Kingdom AccorHotel Full time
Job Description

We are seeking a friendly and professional Reception Coordinator (Part Time/Zero Hour Contract) to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.

Responsibilities
  • Greet and welcome guests warmly upon arrival, providing a positive first impression
  • Handle check-in and check-out procedures efficiently and accurately
  • Respond to guest inquiries and requests promptly and professionally
  • Manage room reservations, assignments, and status updates
  • Assist guests with information about local attractions, dining options, and transportation
  • Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
  • Handle phone calls, emails, and other communications in a timely manner
  • Process payments and maintain accurate financial records
  • Ensure the lobby and reception area are clean, organized, and presentable at all times
  • Collaborate with other departments to resolve guest issues and enhance overall experience
  • Maintain security awareness and follow established safety procedures
  • Respond to guest reviews and request
  • Ensure proper invoicing and banking
  • Handles the breakfast set-up and snacks and drinks sales

This is an exciting opportunity to work in a dynamic environment where no two days are ever the same

Requirements
  • Excellent communication and interpersonal skills
  • Proven ability to provide exceptional customer service
  • Strong multi-tasking skills with the ability to prioritize effectively
  • Proficiency in basic computer applications and hotel management software
  • Ability to remain calm and composed in high-pressure situations
  • Demonstrated versatility and initiative in responding to guest requests
  • Friendly and enthusiastic demeanor with a genuine passion for hospitality
  • Detail-oriented with strong organizational skills
  • Flexibility to work various shifts, including weekends and holidays
  • Knowledge of the local area and popular attractions in Southampton
  • High school diploma or equivalent; hospitality-related education is a plus
  • Previous experience in a customer-facing role, preferably in hospitality, is advantageous

Salary: £25,000 - £30,000 per annum based on experience, dependent on qualifications, and performance.



  • Southampton, Southampton, United Kingdom Novotel Southampton Full time

    Position OverviewThis is an exciting position at Novotel Southampton where you will be based at the Reception and also involved in the Food & Beverage department.This is a fixed term contract for a Maternity cover.As a pioneer in the art of responsible hospitality, you will join a caring environment and a team where you can be yourself.You will be in a...


  • Southampton, Southampton, United Kingdom Bill's Team Members Full time

    At Bill's Team Members, we're looking for warm and outgoing individuals to join our hospitality team. If you have a passion for delivering exceptional customer service, we want to hear from you.As a key member of our team, you will be responsible for creating a welcoming atmosphere for our guests, ensuring their needs are met and exceeded. You will...


  • Southampton, Southampton, United Kingdom Loungers Full time

    What We're Looking ForLoungers is a unique and special place, and we're looking for someone who can help make it even better. As a Front of House Team Member, you'll be a natural when it comes to making people feel welcome and comfortable. You'll work with management and the entire team to deliver an outstanding customer experience, adapting...


  • Southampton, Southampton, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Southampton is seeking a skilled and enthusiastic individual to join our team as a Food & Beverage Host. As the face of our business, you will be responsible for greeting and entertaining our customers in a way that makes them feel welcomed and cared for.Key ResponsibilitiesBe customer-obsessed and carry out duties in a manner...


  • Southampton, Southampton, United Kingdom The Rank Group Full time

    Company Overview At The Rank Group, we are committed to delivering exceptional experiences to our customers. Our businesses are built on a foundation of entertainment, leisure, and gaming, with a focus on creating unforgettable moments for those who visit us. Job Description We are seeking an exceptional individual to join our team as a Food and...


  • Southampton, Southampton, United Kingdom whitbread Full time

    Customer Service Ambassador We're currently recruiting for a Customer Service Ambassador in our Southampton North Premier Inn. As the friendly face of our hotel, use your passion for customer service to welcome guests and make their stay with us unforgettable. Key Responsibilities: Provide exceptional customer service to our guests, ensuring their...


  • Southampton, Southampton, United Kingdom whitbread Full time

    We're currently recruiting for a Customer Service Ambassador at our Southampton North Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to its full potential.Key Responsibilities:Provide exceptional customer service to our guestsWork closely with the housekeeping team to ensure rooms are perfect for our guestsBe...


  • Southampton, Southampton, United Kingdom The Rank Group Full time

    About The RoleThe Rank Group is seeking a Food Service Ambassador to join their team at Grosvenor Casino, Southampton. As a key member of the hospitality team, you will be responsible for delivering exceptional customer experiences, ensuring that every guest feels welcome and valued.Key ResponsibilitiesProvide friendly, efficient, and prompt service to...


  • Southampton, Southampton, United Kingdom Grosvenor Casinos Full time

    Job Opportunity at Grosvenor CasinosAbout the RoleGrosvenor Casinos is seeking a skilled and customer-focused Food and Beverage Host to join our team in Southampton. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our customers, ensuring a memorable and entertaining experience.Key ResponsibilitiesAs a...


  • Southampton, Southampton, United Kingdom Grosvenor Casinos Full time

    Job OpportunityAbout the RoleGrosvenor Casinos is seeking a highly skilled and enthusiastic Food and Beverage Host to join our team in Southampton. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesAs a Food and Beverage Host, you...


  • Southampton, Southampton, United Kingdom Grosvenor Casinos Full time

    About UsGrosvenor Casinos is the leading casino operator in the UK, delivering an unparalleled gaming and leisure experience in a safe and responsible environment. Our goal is to create memorable experiences for our customers, exceeding their expectations with every visit.We operate 24/7, prioritizing customer satisfaction and team engagement while promoting...


  • Southampton, Southampton, United Kingdom Grosvenor Casinos Full time

    Job Title: Customer Experience HostAbout the Role:Grosvenor Casinos is the leading Casino operator in the UK, and our venues offer the best quality gaming and leisure experience in a safe and enjoyable environment. We are seeking a highly skilled and passionate Customer Experience Host to join our team in Southampton. As a Customer Experience Host, you will...


  • Southampton, Southampton, United Kingdom Carluccio's Full time

    About Us: At Carluccio's, we pride ourselves on delivering exceptional Italian cuisine and creating memorable dining experiences with our welcoming atmosphere.The Role: As a Front of House Team Member at Carluccio's Southampton, you'll be the face of our restaurant, providing outstanding service to every guest who walks through our doors. Your day-to-day...


  • Southampton, Southampton, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Southampton is seeking a skilled Food and Beverage Host to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide a warm and welcoming experience for all customers, ensuring they...


  • Southampton, Southampton, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, SouthamptonWe are seeking a highly skilled and enthusiastic Food and Beverage Host to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide a warm and welcoming experience for all...


  • Southampton, Southampton, United Kingdom GoHenry Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at GoHenry. As a vital member of our customer-facing team, you will be the first point of contact for our customers, providing exceptional support and guidance to help them navigate their queries.Your Key Responsibilities:Deliver outstanding customer service through...


  • Southampton, Southampton, United Kingdom GoHenry Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at GoHenry. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various contact channels, including phone calls, in-app chat, and email.Key Responsibilities:Deliver high-quality customer service,...


  • Southampton, Southampton, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Southampton is seeking a highly skilled and enthusiastic Food and Beverage Host to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide a warm and welcoming experience for all...


  • Southampton, Southampton, United Kingdom GoHenry Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at GoHenry. As a vital member of our customer-facing team, you will be the first point of contact for our customers, providing exceptional support and guidance to help them navigate their queries.Key Responsibilities:Deliver outstanding customer service through multiple...


  • Southampton, Southampton, United Kingdom Southampton Harbour Hotel Full time

    Who We AreSouthampton Harbour Hotel is a prestigious hotel nestled in a beautiful location in the South. Our luxury portfolio spans sensational coastal, country, and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In our pursuit of excellence, we strive to provide exceptional hospitality...