Associate Solutions Developer

4 days ago

Dundee, Dundee City, United Kingdom N-able Technologies Ltd. Full time
Unlock Your Potential as a Technical Solutions Associate

At N-able, we're on a mission to revolutionize the way our partners do IT. As a Technical Solutions Associate, you'll play a vital role in helping our customers and sales teams navigate the complexities of our products. With a strong focus on technical expertise and customer interaction, this role is perfect for those who thrive in fast-paced environments and are passionate about delivering exceptional results.

Key Responsibilities:
  • Perform detailed technical deep-dive demonstrations to showcase product features and capabilities
  • Provide expert guidance on product identification and configuration
  • Offer basic troubleshooting and remote assistance to prospects during the product evaluation cycle
  • Identify areas for improvement and conduct online technical demonstrations to enhance the evaluation experience
  • Escalate product issues, customer feedback, and feature requests to ensure seamless customer support
What We're Looking For:
  • Basic knowledge of network or application monitoring solutions
  • Strong problem-solving and troubleshooting skills
  • Ability to prioritize tasks based on business needs
  • Excellent technical ability and customer interaction skills
  • Ability to work in a dynamic, fast-paced environment
Why N-able?

We're a global software company that turns IT possibilities into capabilities. Our hybrid working model, The Way We Work, allows you to maximize your contributions while growing your career. As an N-able team member, you'll have access to a range of benefits, including medical, dental, and vision coverage, generous PTO, and opportunities for professional growth and development.

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