Technical Support Specialist

7 days ago

Woking, Surrey, United Kingdom Proactive Appointments Full time
2nd Line Support Analyst

We are seeking an experienced 2nd Line Support Analyst to join our client on an initial 6-month contract. The role involves working 5 days a week in the office.

Key Responsibilities:
  • Provide 2nd line support for IT-related queries, ensuring timely resolution of SNOW requests and incident tickets.
  • Conduct root cause analysis to improve service delivery and customer experience.
  • Provision and support IT-related equipment.
  • Manage asset tagged hardware and peripherals.
  • Support on-site activities, including IT deskside support and hardware maintenance.
Technical Requirements:
  • Microsoft Windows o/s (Windows 10) - working knowledge of build, configuration, and registry settings.
  • Desktop hardware architecture.
  • SCCM experience, including OS deployment, application deployment, fault finding, monitoring, and reporting.
  • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration.
  • Office 365, Teams, Exchange Online, OneDrive, and SharePoint.
  • Active Directory - basic administration and Group Policy.
  • Appsense (Environment Manager & App Manager) - basic policy fault finding expertise.
  • Messaging and collaboration tools - appreciation of the Microsoft Exchange environment, email client configuration, instant messaging tools, and video conferencing.
  • Email security products - appreciation of white/black listing.
  • Understanding of virtualisation technology - e.g. VMWare.
  • Networks - experience with LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
  • Telephony - office-based telephony services, VOIP, mobile device configuration, tethering, and mobile peripherals.

Please note that due to the high volume of applications, only suitable candidates will be contacted for an interview.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

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