Technical Support Specialist
1 month ago
ION Markets is a leading provider of trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Our EMEA Technical Support team plays a critical role in ensuring the smooth operation of our systems, providing technical support to customers and collaborating with our global support team to resolve issues efficiently. As a Technical Support Analyst, you will be responsible for investigating technical issues, keeping customers informed, and reporting potential software defects to our Development teams. You will also take the lead in service restoration in the event of software or hardware failures, capacity planning, and Business Continuity testing of our Hosted environment. Our team is committed to delivering exceptional support and service to our customers, and we are seeking a skilled and experienced Technical Support Analyst to join our team. Key responsibilities include:
* Providing technical support to customers via phone, email, and other communication channels
* Investigating and resolving technical issues in a timely and efficient manner
* Collaborating with our global support team to resolve complex issues
* Reporting potential software defects to our Development teams
* Leading service restoration efforts in the event of software or hardware failures
* Participating in capacity planning and Business Continuity testing of our Hosted environment
If you are a motivated and experienced Technical Support Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Apply now to join our team and contribute to the success of ION Markets.
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Technical Support Specialist
1 week ago
Woking, Surrey, United Kingdom ION Full timeThe Role:We are seeking a skilled Technical Support Specialist to join our EMEA Technical Support team at ION Markets. The successful candidate will provide technical support to equities and derivatives customers, working closely with the global support team to ensure seamless service delivery.Key ResponsibilitiesInvestigate and resolve technical issues...
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Technical Support Specialist
2 weeks ago
Woking, Surrey, United Kingdom ION Full timeJob SummaryAs a Technical Support Specialist at ION, you will play a critical role in ensuring the smooth operation of our global IT infrastructure. You will be responsible for investigating and resolving technical issues, collaborating with cross-functional teams, and providing exceptional customer support.Key ResponsibilitiesInvestigate and resolve...
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Technical Support Specialist
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Technical Support Specialist
2 weeks ago
Woking, Surrey, United Kingdom ION Full timeThe Role:As a Technical Support Specialist at ION Markets, you will be part of the EMEA Technical Support team, providing technical assistance to equities and derivatives customers. The team is responsible for investigating technical issues, keeping customers informed, and reporting potential software defects to the Development team. In the event of software...
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Mental Health Support Specialist
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Technical Support Specialist
2 weeks ago
Woking, Surrey, United Kingdom ION Group Full timeAbout ION GroupWe're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.Our company has achieved tremendous growth by bringing together some of the best and most successful financial technology...
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Technical Support Specialist
1 month ago
Woking, Surrey, United Kingdom ION Group Full timeAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our EMEA Technical Support team. As a key member of our global support team, you will provide technical support to our equities and derivatives customers.Key ResponsibilitiesInvestigate technical issues and provide timely updates to customersReport potential software defects to...
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Technical Support Specialist
4 weeks ago
Woking, Surrey, United Kingdom ION Group Full timeAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our EMEA Technical Support team. As a key member of our global support team, you will provide technical support to our equities and derivatives customers.Key ResponsibilitiesInvestigate technical issues and provide timely updates to customersReport potential software defects to...
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Technical Support Specialist
4 weeks ago
Woking, Surrey, United Kingdom ION Group Full timeAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our EMEA Technical Support team. As a key member of our global support team, you will provide technical support to our equities and derivatives customers.Key ResponsibilitiesInvestigate technical issues and provide timely updates to customersReport potential software defects to...
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Technical Support Specialist
1 month ago
Woking, Surrey, United Kingdom ION Group Full timeAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our EMEA Technical Support team. As a key member of our global support team, you will provide technical support to our equities and derivatives customers.Key ResponsibilitiesInvestigate technical issues and provide timely updates to customersReport potential software defects to...
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Mental Health Support Specialist
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Technical Support Specialist
2 months ago
Woking, Surrey, United Kingdom ION Group Full timeAbout the RoleWe are seeking a skilled Technical Support Analyst to join our EMEA Technical Support team at ION Group. As a key member of our global support team, you will be responsible for providing technical assistance to our equities and derivatives customers.Key ResponsibilitiesInvestigate and resolve technical issues in a timely and efficient...
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Technical Support Specialist
2 months ago
Woking, Surrey, United Kingdom ION Group Full timeAbout the RoleWe are seeking a skilled Technical Support Analyst to join our EMEA Technical Support team at ION Group. As a key member of our global support team, you will be responsible for providing technical assistance to our equities and derivatives customers.Key ResponsibilitiesInvestigate and resolve technical issues in a timely and efficient...
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Mental Health Support Specialist
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Woking, Surrey, United Kingdom Catalyst Support Full timeAbout the RoleCatalyst Support is seeking a dedicated and compassionate individual to join our team as a Mental Health Support Specialist. In this role, you will be responsible for facilitating the Safe Harbour provision in Woking, providing a six-week referral-only non-clinical service to individuals aged 18 and above.Key ResponsibilitiesProvide support to...
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Technical Operations Specialist
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Woking, Surrey, United Kingdom Ambassador Theatre Group Full timeTechnical Operations SpecialistAmbassadors Theatre Group is a leading player in the live entertainment industry, delivering exceptional experiences for audiences in our landmark venues.We are seeking a skilled Technical Operations Specialist to join our team, reporting to the Deputy Technical Manager. As a key contact on site for the stage department, you...
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Technical Support Specialist
2 weeks ago
Woking, Surrey, United Kingdom ION Group Full timeThe EMEA Technical Support team at ION Markets provides technical assistance to equities and derivatives customers, forming part of the company's global support team.Key responsibilities include technical investigation, customer updates, and reporting potential software defects to the Development team.Additionally, the team takes the lead in service...
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Technical Support Specialist
1 month ago
Woking, Surrey, United Kingdom ION Group Full timeAbout ION GroupWe're a leading provider of trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.Our team is responsible for providing technical support to our customers, ensuring they receive the best possible service and assistance with any technical...
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Technical Support Specialist
1 month ago
Woking, Surrey, United Kingdom ION Group Full timeAbout ION GroupWe're a leading provider of trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.Our team is responsible for providing technical support to our customers, ensuring they receive the best possible service and assistance with any technical...
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Technical Operations Specialist
3 weeks ago
Woking, Surrey, United Kingdom ION Full timeJob Title: Technical Operations SpecialistWe are seeking a highly skilled Technical Operations Specialist to join our global team. As a key member of our technical operations team, you will be responsible for overseeing and testing the deployment of direct delivered software, providing technical support for these products, and collaborating with...
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Technical Operations Specialist
3 weeks ago
Woking, Surrey, United Kingdom ION Full timeJob Title: Technical Operations SpecialistWe are seeking a highly skilled Technical Operations Specialist to join our global team. As a key member of our technical operations team, you will be responsible for overseeing and testing the deployment of direct delivered software, providing technical support for these products, and collaborating with...