Technical Support Specialist

7 days ago

Woking, Surrey, United Kingdom ION Group Full time

ION Markets is a leading provider of trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Our EMEA Technical Support team plays a critical role in ensuring the smooth operation of our systems, providing technical support to customers and collaborating with our global support team to resolve issues efficiently. As a Technical Support Analyst, you will be responsible for investigating technical issues, keeping customers informed, and reporting potential software defects to our Development teams. You will also take the lead in service restoration in the event of software or hardware failures, capacity planning, and Business Continuity testing of our Hosted environment. Our team is committed to delivering exceptional support and service to our customers, and we are seeking a skilled and experienced Technical Support Analyst to join our team. Key responsibilities include:

* Providing technical support to customers via phone, email, and other communication channels
* Investigating and resolving technical issues in a timely and efficient manner
* Collaborating with our global support team to resolve complex issues
* Reporting potential software defects to our Development teams
* Leading service restoration efforts in the event of software or hardware failures
* Participating in capacity planning and Business Continuity testing of our Hosted environment

If you are a motivated and experienced Technical Support Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Apply now to join our team and contribute to the success of ION Markets.

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