Technical Support Specialist

4 weeks ago


Woking, Surrey, United Kingdom ION Full time

The Role:

We are seeking a skilled Technical Support Specialist to join our EMEA Technical Support team at ION Markets. The successful candidate will provide technical support to equities and derivatives customers, working closely with the global support team to ensure seamless service delivery.

Key Responsibilities

  • Investigate and resolve technical issues assigned by the Service Desk, prioritizing incidents and keeping customers updated on progress.
  • Develop and maintain a deep understanding of our software, including database structure and configuration files, to effectively troubleshoot and resolve issues.
  • Communicate effectively with customers, providing timely and accurate updates on incident resolution.
  • Collaborate with other departments to deliver exceptional customer service and support.
  • Participate in shift patterns and assist with weekend work and out-of-hours escalation as required.

Required Skills and Qualifications

  • Hold an IT, numerate, or business-related degree or equivalent experience.
  • Minimum 0-2 years of experience in a technical support role.
  • Excellent analytical and problem-solving skills, with a proactive approach to resolving complex issues.
  • Strong technical skills, including database technologies and system performance.
  • Ability to read and understand code in C++, TCL, and UNIX Scripting.
  • Excellent written and verbal communication skills, with a confident and professional manner.
  • Able to manage own time and workload, with a co-operative approach to working with team members and other departments.


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