Europcar Vehicle Return Team Member

2 weeks ago


Glasgow, Glasgow City, United Kingdom Europcar Full time

Job Role

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We are seeking a highly motivated Customer Service Returns Assistant to join our team at Glasgow Airport. As a key member of our vehicle returns team, you will be responsible for ensuring our customers have an exceptional experience.

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With a focus on customer satisfaction, you will work closely with our colleagues to provide world-class service. You will be required to work in a fast-paced environment, often under pressure, so it's essential you remain calm and composed when dealing with challenging situations.

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Key Responsibilities

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Your key responsibilities will include:

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  • Providing exceptional customer service to our clients.">
  • Working in our car parks to assist customers at the beginning and end of their Europcar experience.">
  • Collaborating with colleagues to ensure seamless service delivery.">
  • Developing and maintaining relationships with customers to encourage loyalty and retention.">
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Requirements

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To succeed in this role, you will need:

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  • A full, valid clean driving licence, with a minimum of 4 years driving experience.">
  • Excellent communication and interpersonal skills.">
  • Ability to work independently and as part of a team.">
  • Flexibility in your working hours, including availability during the day, evenings, and weekends.">
  • Previous customer service experience (desirable but not essential).">
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What We Offer

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In return for your hard work and dedication, we offer a competitive salary, benefits package, and opportunities for career development.



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