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Operational Support Manager

2 months ago

Broughton, United Kingdom Securitas Security Services Full time
About the Role

We are seeking an experienced Operational Support Manager to join our dynamic team at Securitas Security Services. As a key member of our operations team, you will play a pivotal role in ensuring the smooth delivery of our contract services.

Your primary responsibility will be to schedule and roster key operational personnel, ensuring that the right people are in the right place at the right time. You will also be responsible for maintaining accurate operational data, regularly reviewing and reporting on progress, and highlighting any risks or variances that may impact our operations.

In addition to your operational responsibilities, you will provide critical support to our National Operations Manager and Service Delivery Manager, assisting with the development of strategies and improvements to ensure our operations remain top-notch.

This is a challenging and rewarding role that requires strong communication and organizational skills, as well as the ability to work under pressure and on your own initiative. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Key Responsibilities
  • Serve as the first point of contact for operational employee queries
  • Update and maintain customer information as needed
  • Maintain staff HR records and personnel files for the contract
  • Assist in managing direct and indirect costs (recruitment, training, expenses, etc.)
  • Ensure accuracy of operational data, regularly reviewing and reporting on progress
  • Highlight risks of significant variances and take action where necessary
  • Support the contract in preparing audit and compliance reports
  • Assist with recruitment and succession planning to maintain service levels and contingency
  • Participate in contract development and company-wide initiatives or projects
  • Respond to reasonable requests from the contract, client, and senior management, including emergency situations
  • Be available for out-of-hours escalations to ensure smooth operation during critical situations
Requirements
  • Valid SIA frontline licence
  • Right to work in the UK
  • Security Clearance (failure will impact any potential offer for the position)
  • Good natural communicator both written and oral and able to transcend multiple cultures and interact effectively at all levels
  • Working knowledge of Microsoft packages
  • Must have a full clean driving licence
  • Good standard of IT skills including Microsoft package ie. Word, Excel, Outlook
  • Able to evidence strong customer service skills
  • Ability to work under pressure and on own initiative
  • Excellent customer service experience
  • Excellent organisational skills
  • Ability to prioritise
About Us

At Securitas Security Services, we are united by our purpose of helping make your world a safer place. We are committed to ethics, sustainability, and compliance, and our core values – Integrity, Vigilance and Helpfulness – guide everything we do.

We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team.

Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential

Our Commitment to Diversity and Inclusion

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity.

We have a number of initiatives in place to achieve this, including employee networks, the Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.