Facial Cosmetic Clinic Representative
3 weeks ago
At the University of Michigan's Brighton Center for Specialty Care, we are committed to providing high-quality medical care and excellent customer service. Our team is seeking a highly skilled and motivated Front Desk Associate to join our team.
About the Position:
As a Front Desk Associate, you will be the first point of contact for patients and families visiting our center. You will be responsible for providing exceptional customer service, managing front desk operations, and working closely with our clinical teams to ensure seamless patient care.
Duties and Responsibilities:
• Provide exceptional customer service and support to patients, families, providers, and staff
• Manage front desk operations, including scheduling appointments, checking patients in and out, and handling phone calls and emails
• Prepare and maintain patient records, including updating demographic information and insurance details
• Collect co-pays and account payments, prepare charge tickets, and reconcile cash collections
• Work closely with our clinical teams to ensure seamless patient care and address any issues that may arise
• Participate in quality improvement initiatives to enhance patient satisfaction and experience
Requirements:
• High school diploma or equivalent required; associate's degree or higher preferred
• 2-3 years of related experience, preferably in a healthcare setting
• Excellent communication, interpersonal, and customer service skills
• Familiarity with electronic health records and university policies and procedures
• Ability to work varied shifts, including weekends and holidays, as needed
Estimated Salary Range:
$45,000 - $60,000 per year, based on experience.
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