Delivery Operations Specialist

1 month ago


Banbury, Oxfordshire, United Kingdom Amazon UK Services Ltd. Full time

About the Role

As a Delivery Operations Specialist, you will be based in one of our operational sites in the UK and play a critical role in ensuring seamless delivery experiences for our customers. You will support your Shift/Area Manager to carry out the plan for the shift, helping with pre-shift meetings with your team and monitoring procedures to ensure everyone is following safety rules, quality processes, and the priority plan for the day.

Key Responsibilities

  • Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
  • Support and train employees to deliver great service and supervise them in their daily tasks.
  • Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
  • Work with other departments to find solutions to address common issues or support needs in areas of key performance.
  • Use data analysis to identify ways to optimize safety, quality, and productivity.

A Day in the Life

You will escalate any issues you spot to your manager, but sometimes you will be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you will support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About Amazon Logistics

Amazon Logistics handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

Estimated Salary: £38,000 - £45,000 per annum

We are looking for someone with relevant experience working with data analytics and using these metrics to identify problems. You should also have upper intermediate proficiency in English and advanced proficiency in local language in both written and verbal communication. If you have experience of stakeholder management, including building and maintaining professional relationships, and experience in an operational environment, such as logistics, retail, hospitality, or customer service, this would be beneficial. Please note that preferred qualifications are not required to apply for a position at Amazon, but if you have all the basic qualifications above, we'd love to hear from you.



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