Technical Support Specialist

5 days ago


London, Greater London, United Kingdom AUTEL Automotive Intelligence – Europe Full time
Company Overview
AUTEL Automotive Intelligence – Europe is a leading provider of automotive intelligent diagnostics, inspection and TPMS products and services. With over 70 countries and regions covered, we offer a wide range of solutions for the automotive industry.

Job Description:
We are seeking a Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support before and after sales, including project processing from initiation to production and ongoing operational projects. The ideal candidate will have a strong understanding of company products and their characteristics, as well as experience in interacting with regional distributors and colleagues from various departments.

Key Responsibilities:
* Provide timely support to customers on technical product issues
* Track customer feedback on technical issues and provide possible solutions
* Collect customer demand and provide feedback to the R&D department
* Collate, summarise and analyse customer issues to facilitate R&D improvements and upgrades

Requirements:
* Bachelor's degree or above in a relevant field (electric power, communication, electronics, measurement and control technology and instrumentation, automotive service technology, automotive technology)
* At least 1 year of relevant working experience
* Strong work organisation ability, implementation ability, stress resistance and team spirit
* Strong learning ability, good service consciousness, strong sense of responsibility, and conscientious and meticulous work attitude
* Strong initiative
* Fluent English language skills, preferably Chinese or other European languages
* Ability to accept travelling within Europe

Salary and Benefits:
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus benefits including health insurance, pension scheme and annual leave.

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