IT Procurement Specialist

3 weeks ago

Leeds, Leeds, United Kingdom Aramark Full time
Job Description

We are seeking a highly organized and detail-oriented IT Procurement & Asset Administrator to join our team on an interim basis to cover maternity leave. The successful candidate will be responsible for user account administration, following policies and procedures to ensure security and audit compliance. They will also be responsible for the lifecycle management of all managed IT assets, including procurement, security, cost tracking, inventory, usage, and disposal. Additionally, they will respond to requests for IT services, promptly allocating requests as appropriate, maintaining accurate records, and informing users about the process and advising of actions taken.

A Day in the Life of an IT Procurement & Asset Administrator

• Reviews, approves/rejects IT procurement requests
• Processes IT invoices in line with company procedures
• Maintains accurate inventory of devices across the estate
• Manages service requests using company standard tools and processes
• Escalates IT issues within the team
• Manages asset lifecycle
• Performs other reasonable duties consistent with the role as required
• Works to SLA thresholds

You'll Be Set Up for Success If You Have:

• Good organizational, time management, and prioritization skills
• Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
• The ability to communicate confidently and clearly to customers both face to face and over the telephone, including at senior business level
• Works within the team and assists others, where required, to achieve a common goal
• Holds oneself accountable for performance standards and demonstrates and champions behaviors in line with the service delivery strategy
• Has excellent attention to detail
• Proactive approach to work and to continuous improvement
• Listens to and is open to ideas and suggestions from others
• Uses initiative to ensure that high importance deadlines and SLAs are met
• Takes every opportunity to go the extra mile for the company
• Always willing to cooperate and assist
• Understands the impact of own behavior and language on others and modifies as appropriate
• Willingness to travel as required to other company sites for the purpose of onsite support

Mandatory:

  • Secondary School level qualification
  • 1+ years working within an administrative capacity or within a technical services support desk
  • Experience supporting Microsoft Office 2010 and newer
  • Understanding of IT Service Management protocols

Desirable:

  • ITIL Certified
  • MCSA
  • Previous experience using helpdesk applications
  • Knowledge of IT hardware, including PCs, laptops, and mobile devices
  • Some post-18 education (Third Level Qualification)

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