Industrial IT Support Specialist
4 days ago
ATS Global is currently seeking an experienced Industrial IT Support Specialist to join our dynamic team in the UK.
This exciting role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development in a rapidly evolving industry.
Key ResponsibilitiesThe successful candidate will be responsible for providing first-line technical support to our clients, troubleshooting complex technical issues, and ensuring that all incidents are resolved efficiently and effectively.
- Troubleshooting and Resolution: Identify and resolve technical issues promptly, using expertise in Windows hardware, software, and networking.
- Communication and Teamwork: Communicate clearly and effectively with internal stakeholders, including project managers and engineers, to ensure seamless collaboration and knowledge sharing.
- Incident Management: Manage incident tickets from receipt to resolution, escalating complex issues to senior engineers as necessary.
- Process Improvement: Contribute to process improvements and help maintain high-quality documentation of technical processes and procedures.
To succeed in this role, you will need:
- A minimum of 2 years' experience in a 2nd or 3rd line support or equivalent IT engineering role.
- Proven experience working with networks, hardware, and software.
- Excellent communication and problem-solving skills.
- An ability to work independently and as part of a team.
- Eligibility for UK security clearance (SC).
We offer a very competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of additional benefits, including:
- Additional leave.
- Casual dress.
- Childcare.
- Company events.
- Company pension.
- Employee discount.
- Flexitime.
- Life insurance.
- On-site parking.
- Private medical insurance.
- Profit sharing.
- Sick pay.
- Store discount.
- Wellness programme.
Please note that the salary may vary based on location, and we encourage applications from candidates who meet the requirements and qualifications listed above.
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