Industrial IT Support Specialist

4 days ago


Derbyshire, United Kingdom ATS Global Full time
Job Overview

ATS Global is currently seeking an experienced Industrial IT Support Specialist to join our dynamic team in the UK.

This exciting role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development in a rapidly evolving industry.

Key Responsibilities

The successful candidate will be responsible for providing first-line technical support to our clients, troubleshooting complex technical issues, and ensuring that all incidents are resolved efficiently and effectively.

  • Troubleshooting and Resolution: Identify and resolve technical issues promptly, using expertise in Windows hardware, software, and networking.
  • Communication and Teamwork: Communicate clearly and effectively with internal stakeholders, including project managers and engineers, to ensure seamless collaboration and knowledge sharing.
  • Incident Management: Manage incident tickets from receipt to resolution, escalating complex issues to senior engineers as necessary.
  • Process Improvement: Contribute to process improvements and help maintain high-quality documentation of technical processes and procedures.
Requirements and Qualifications

To succeed in this role, you will need:

  • A minimum of 2 years' experience in a 2nd or 3rd line support or equivalent IT engineering role.
  • Proven experience working with networks, hardware, and software.
  • Excellent communication and problem-solving skills.
  • An ability to work independently and as part of a team.
  • Eligibility for UK security clearance (SC).
Benefits and Remuneration

We offer a very competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of additional benefits, including:

  • Additional leave.
  • Casual dress.
  • Childcare.
  • Company events.
  • Company pension.
  • Employee discount.
  • Flexitime.
  • Life insurance.
  • On-site parking.
  • Private medical insurance.
  • Profit sharing.
  • Sick pay.
  • Store discount.
  • Wellness programme.

Please note that the salary may vary based on location, and we encourage applications from candidates who meet the requirements and qualifications listed above.



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