IT Support Specialist
3 days ago
We are seeking an experienced IT Support Specialist to join our growing service desk team. As a key member of our team, you will be the first point of contact for our users, providing technical assistance and support for a wide range of IT queries.
Key Responsibilities:
- Provide first-line technical support for users via phone, email, and in-person.
- Troubleshoot and resolve IT issues related to Windows OS, O365, Active Directory, and other IT systems.
- Communicate effectively with users, colleagues, and stakeholders to resolve issues efficiently.
- Maintain accurate records of support requests and resolutions.
Requirements
To be successful in this role, you will need:
- A solid understanding of Windows OS, O365, and Active Directory.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Experience in a service desk environment is highly desirable.
What We Offer
As a member of our team, you can expect a competitive salary, a dynamic work environment, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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