Desktop Support Specialist

4 weeks ago

London, Greater London, United Kingdom Michael Page (UK) Full time
About Our Client

The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m3 of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022.

Job Description

We are seeking an experienced IT Infrastructure Support Technician to join our fast-paced IT team during a period of growth for the company. As a Desktop Support Specialist, you will be responsible for providing 1st line technical support to users by monitoring and prioritizing user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA.

  • Diagnose software and hardware problems, as well as undertake repairs and upgrades.
  • Assist in the installation and configuration of new servers, networking infrastructure, and other IT equipment across the business.
  • Computer, tablet, and mobile phone builds, rebuilds, and configuration.
  • Telephony configuration and management.
  • Office 365 support.
  • Provide support when required to the broader IT team including Infrastructure, Software, and Security Teams.
The Successful Applicant

Already an experienced IT Infrastructure Support Technician, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop, and server support. In addition, you'll have:

  • Excellent understanding of Windows 7, 10, and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities.
  • Experience of Microsoft Office 365 support.

In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware, and backup systems would be beneficial but not required as on-the-job training will be provided.

What's on Offer

A competitive annual salary of between £25,000 - £30,000.

Comprehensive benefits package (TBC).

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