Quality Assurance Manager

4 weeks ago

Hounslow, Greater London, United Kingdom DO & CO Airline Catering Full time
Job Summary

We are seeking a highly skilled Quality Assurance Manager to join our team at DO & CO Airline Catering. As a key member of our quality assurance team, you will be responsible for ensuring that our products meet the highest standards of quality and safety.

Key Responsibilities
  • Manage and motivate a team of quality auditors to ensure they are developed, directed, and provided with meaningful feedback.
  • Implement and improve food safety procedures based on the Codex Alimentarius and ensure compliance with HALAL requirements.
  • Complete supplier audits and liaise with the purchasing manager to ensure raw materials comply with DO & CO standards.
  • Manage and plan scheduled audits, including hygiene audits, glass and foreign body audits, GMP and HACCP audits.
  • Liaise with external bodies like EHO and FSA to ensure production is updated when legislations are amended.
  • Build partnerships with customers and identify and investigate non-compliance.
  • Establish processes to ensure all specifications and recipes are up to date.
  • Act as a forward-thinking leader, always looking to exceed targets and expectations while maintaining the collectiveness of the team and culture of DO & CO.
  • Maintain good working relationships with all DO & CO family members, partners, vendors, and other stakeholders.
  • Complete quality assessment reports and follow through as necessary.
  • Work closely with the executive teams and operations manager to ensure safe products.
  • Responsible for approval of current and new supplier data analysis and statistical interpretation.
  • Maintain accurate and up-to-date documentation, including procedures subject to document control.
  • Investigate complaints and provide feedback to partners, suppliers, and senior management.
  • Provide precise and accurate reporting to the executive team and head office.
  • Take responsibility for all actions, support the team, and celebrate successes as a family.
Requirements
  • Role model ability, leading a team, and a problem-solving mentality.
  • Passion for high-end cuisine, love for food, and motivation to deliver exceptional service.
  • Well-presented, professional individual with a can-do, positive attitude that indulges in team success.
  • The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities, and supporting change programmes and strategies.
  • Meticulous attention to detail and data-driven with the ability to influence different departments to suggest, implement, and track DO & CO standards.
  • Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best.
  • Clear and engaging communicator, strong written and verbal English, and the ability to use various methods to keep the team well-informed.
  • Flexible in thinking, making decisions efficiently, and handling change to ensure everything is right for our partners and the DO & CO family.
  • Have a great understanding and working knowledge of your department and be the expert in delivering practical actions for its improvement by taking a hands-on approach.
  • HACCP & Food Hygiene Certification.
  • BSc Food Science or previous experience in a similar role.
  • Highly proficient in Microsoft Office package with excellent working knowledge of reporting and managing data.
  • Understanding of Health and Safety principles.
  • Understanding of Sustainability requirements.
Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

  • Competitive Salary.
  • Enjoy perks by referring your friends through our Refer a Friend Scheme.
  • Save money and time with On-Site Free Meals.
  • Expand your skills and knowledge through our in-house training opportunities.
  • A business where you can have a real impact, we're not afraid of new ideas.
  • Genuine career development opportunities, both nationally and internationally.
  • The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.

DO & CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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