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Senior Receptionist

2 months ago

London, Greater London, United Kingdom Franco's London Full time
Job Opportunity at Franco's London

We are seeking a highly skilled and experienced Senior Receptionist to join our Front of House team at Franco's London, a family-owned Italian restaurant located on Jermyn Street.

About the Role:

As a Senior Receptionist, you will be responsible for providing exceptional customer service, managing front-of-house operations, and ensuring a seamless dining experience for our guests.

Key Responsibilities:

  • Manage reservations, takeovers, and table allocations
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues
  • Ensure the restaurant is well-presented, clean, and tidy at all times
  • Work collaboratively with the kitchen team to ensure efficient service
  • Maintain accurate records and reports, including sales data and guest feedback

Requirements:

  • Previous experience as a Receptionist in a similar establishment, catering for 80 to 120 covers during each service
  • Hospitality experience necessary
  • Exceptional customer service skills, with a focus on delivering a high-quality experience
  • Excellent communication, organisational skills, and telephone manner
  • Calm under pressure, with a 'can-do' attitude

What We Offer:

  • A competitive salary, with opportunities for career progression and professional development
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A comprehensive benefits package, including company pension scheme and cycle-to-work scheme
  • Opportunities for training and development, including company-funded courses and career planning

About Franco's London:

Franco's London is a family-owned Italian restaurant, located on Jermyn Street between Green Park and Piccadilly. We are committed to providing exceptional customer service, using only the freshest ingredients, and creating a warm and welcoming atmosphere for our guests.

How to Apply:

If you are a motivated and experienced Senior Receptionist, looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you