Senior Customer Service Representative
2 days ago
We are seeking a friendly and efficient Customer Service Advisor to join our team in the United Kingdom. As a first point of contact for customers, you will provide excellent service and resolve queries in a timely manner.
Main Responsibilities:- Handle incoming calls, emails, and chat queries from customers.
- Provide accurate information regarding products and services.
- Resolve customer issues efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
- Work closely with other departments to ensure customer satisfaction.
- Assist with administrative tasks when needed.
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
- Flexible working hours, including weekends.
£28,000 - £35,000 per annum (dependent on experience)
About beBee Professionals:We are a dynamic company based in the United Kingdom, committed to delivering excellent customer service. Our team is passionate about helping customers achieve their goals, and we're looking for like-minded individuals to join us.
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Customer Service Representative
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Customer Service Representative
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