Customer Experience Specialist

3 weeks ago


Wembley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000
Customer Service Role

We are seeking a skilled Customer Service Advisor to join our team in Wembley. As a key member of our customer support team, you will play a vital role in providing exceptional customer experiences.

Key Duties:
  1. Respond to customer inquiries via phone, email, and chat.
  2. Offer product and service information to customers.
  3. Efficiently resolve customer complaints and concerns.
  4. Manage customer accounts and process orders.
  5. Maintain accurate records of customer interactions.
  6. Collaborate with colleagues to achieve customer satisfaction.
  7. Perform administrative tasks as required.
Expected Skills and Qualifications:
  • Prior experience in customer-facing roles is desirable.
  • Excellent communication and problem-solving abilities.
  • Capacity to handle high-volume queries effectively.
  • Proficiency in Microsoft Office and CRM software.
  • Ability to work autonomously and as part of a team.
  • Flexibility with working hours, including weekends.
Compensation Package:

The estimated salary range for this position is £28,000 - £35,000 per annum, dependent on experience.

About beBee Professionals:

We are a fast-paced organization dedicated to delivering superior customer service. Our team thrives on teamwork and collaboration, ensuring that every customer receives exceptional support.



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