Customer Service Leader Role

16 hours ago


Loughborough, Leicestershire, United Kingdom Nottingham Building Society Full time
Job Description

We are seeking a Customer Service Leader to join our Loughborough location.

This is a brilliant role in our Branch Network for someone passionate about driving positive change, leading and inspiring teams, driving community impact, and delivering exceptional customer experiences.

The successful candidate will have management experience in a customer-facing role, a strong commercial mindset, and excellent negotiation skills.

Key Responsibilities:
  • Lead, develop, and support a team of branch members, from recruitment and training to inspiring and engaging colleagues.
  • Develop a high-performing team by monitoring branch performance, ensuring compliance, and managing risks.
  • Create a welcoming environment for customers and third parties by owning merchandising and maintaining the look and feel of the branch.
  • Promote a customer-focused culture throughout all customer-facing channels.
  • Support the team with customer fact-finds, identify opportunities for referrals, and drive branch growth.
About You:
  • Management experience in a customer-facing role.
  • A strong commercial mindset, including excellent negotiation and interpersonal skills.
  • Strong people leadership skills, including the ability to inspire, support, and develop colleagues.
  • A positive, proactive attitude with a passion for creating exceptional customer experiences.
Reward & Benefits:
  • A competitive salary (£28,000 - £31,000) plus an annual discretionary bonus scheme.
  • Medicash healthcare scheme, 29 days annual leave, and enhanced family leave.
  • Ongoing personal and professional development to help you grow your potential.
  • A friendly and inclusive culture where teams strive to do the right thing for colleagues and customers.


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