Customer Service Leader Role
16 hours ago
We are seeking a Customer Service Leader to join our Loughborough location.
This is a brilliant role in our Branch Network for someone passionate about driving positive change, leading and inspiring teams, driving community impact, and delivering exceptional customer experiences.
The successful candidate will have management experience in a customer-facing role, a strong commercial mindset, and excellent negotiation skills.
Key Responsibilities:- Lead, develop, and support a team of branch members, from recruitment and training to inspiring and engaging colleagues.
- Develop a high-performing team by monitoring branch performance, ensuring compliance, and managing risks.
- Create a welcoming environment for customers and third parties by owning merchandising and maintaining the look and feel of the branch.
- Promote a customer-focused culture throughout all customer-facing channels.
- Support the team with customer fact-finds, identify opportunities for referrals, and drive branch growth.
- Management experience in a customer-facing role.
- A strong commercial mindset, including excellent negotiation and interpersonal skills.
- Strong people leadership skills, including the ability to inspire, support, and develop colleagues.
- A positive, proactive attitude with a passion for creating exceptional customer experiences.
- A competitive salary (£28,000 - £31,000) plus an annual discretionary bonus scheme.
- Medicash healthcare scheme, 29 days annual leave, and enhanced family leave.
- Ongoing personal and professional development to help you grow your potential.
- A friendly and inclusive culture where teams strive to do the right thing for colleagues and customers.
-
Customer Service Administrator
1 week ago
Loughborough, Leicestershire, United Kingdom Austin Fraser Full timeJoin Our TeamWe are seeking an experienced Admin Officer to join our team at Austin Fraser. In this role, you will be responsible for providing administrative support for the legal system across England and Wales. You will work closely with our clients to provide exceptional customer service and input data onto the system with high accuracy. If you are...
-
Customer Service Representative Role
3 days ago
Loughborough, Leicestershire, United Kingdom Loughborough University Full timeWe are currently seeking a Part Time Receptionist to join our team at Burleigh Court Hotel, located at Loughborough University Campus.About the JobThis role involves working as a Receptionist on a part-time basis (guaranteed minimum 10 hours per week), with a focus on providing exceptional customer experiences and supporting the hotel's front-of-house...
-
Housing Repairs Leadership Role
3 weeks ago
Loughborough, Leicestershire, United Kingdom Service Care Solutions Ltd Full timeService Care Solutions Ltd is seeking a motivated Housing Repairs Leadership Role professional to oversee the repair services team in the East Midlands. The successful candidate will have experience working in a local authority setting.About the Job:To facilitate and supervise housing repairs and void maintenance services.To effectively lead and motivate the...
-
Branch Leader
1 day ago
Loughborough, Leicestershire, United Kingdom Nottingham Building Society Careers Full time**Job Title:** Branch LeaderWe are seeking an experienced Branch Leader to join our Loughborough team. As a key member of our staff, you will be responsible for managing our branch and ensuring excellent customer service.The successful candidate will have previous experience in a similar role and possess strong leadership skills. You will be responsible for...
-
Customer Service Liaison
4 weeks ago
Loughborough, Leicestershire, United Kingdom Pertemps Bond Full timeJob Title: Customer Service AdvisorAbout the role: We are seeking an experienced Contact Centre Agent to join our Customer Service Team, working in Inbound. As a Customer Service Advisor, you will be responsible for managing inbound calls from clients and customers, working towards and aiming to exceed sales expectations.Your key responsibilities will...
-
Customer Service Representative
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Nottingham Full timeAbout The Nottingham:We are a leading building society dedicated to helping our customers achieve their financial goals. Our team of experts is committed to providing exceptional customer service and support, ensuring that every interaction with us is a positive one.As a Savings Customer Ambassador at The Nottingham, you will play a crucial role in...
-
Customer Service Representative
3 months ago
Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Loughborough, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...
-
Customer Service Representative
1 week ago
Loughborough, Leicestershire, United Kingdom ASDA Full timeAt ASDA, we're seeking talented individuals to join our team as Customer Service Representatives. As a key member of our retail staff, you will be responsible for delivering exceptional customer service, working across various departments, and contributing to the efficient running of our stores.We operate 24/7, offering flexible working arrangements to suit...
-
Customer Service Liaison
3 days ago
Loughborough, Leicestershire, United Kingdom Fusion Lifestyle Full timeAbout the RoleWe are seeking a Customer Service Liaison to join our team at Fusion Lifestyle. This is an exciting opportunity for individuals who share our passion for customer service and have a 'can-do' attitude.Fusion Lifestyle's Customer Service Liaisons operate as the first point of contact for our customers, presenting a positive and professional...
-
Customer Service Specialist
3 months ago
Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Loughborough, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
-
Customer Service Representative
3 months ago
Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking enthusiastic and dedicated individuals to join our team at beBee Professionals in Loughborough. As a Team Member, you will play a vital role in delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Provide top-notch service to customers, addressing their queries and concerns.Participate in all...
-
Retail Team Leader
6 days ago
Loughborough, Leicestershire, United Kingdom Course Full timeRetail Team LeaderThis role is an excellent opportunity to showcase your exceptional leadership skills, drive business growth and create a world-class shopping experience for our customers. As a Retail Team Leader at PDSA, you will be responsible for managing the Loughborough retail shop, overseeing a team of colleagues and volunteers to maximize profit and...
-
Customer Service Ambassador
3 weeks ago
Loughborough, Leicestershire, United Kingdom Card Factory Full timeOverview:We're a leading retailer of greeting cards, gift wrap and other paper-related products. As a Seasonal Sales Assistant at Card Factory, you'll be part of our dedicated team helping customers celebrate life's special moments.Salary: £8.95 per hour (inclusive of holiday pay). This is a competitive hourly rate that reflects the importance of this role...
-
Customer Service Representative
4 weeks ago
Loughborough, Leicestershire, United Kingdom Compass Group UK Full timeJob OverviewCompass Group UK is a leading provider of catering services, seeking a Customer Services Advisor to join our team. As a key member of our hospitality staff, you will be responsible for delivering exceptional customer experiences in a fast-paced environment.Your Key Responsibilities:Prepare high-quality food that delights our clients and...
-
Customer Service Representative
6 days ago
Loughborough, Leicestershire, United Kingdom Compass UK & Ireland Careers Full timeAbout UsCompass UK & Ireland Careers is a leading provider of hospitality services, dedicated to delivering exceptional customer experiences. We are currently seeking a Customer Service Assistant to join our team in [Location].This is an exciting opportunity for individuals who are passionate about food, people, and delivering outstanding customer service....
-
Construction Management Specialist
4 weeks ago
Loughborough, Leicestershire, United Kingdom Service Care Solutions Full timeJob Title: Construction Management SpecialistWe are seeking an experienced Construction Management Specialist to join our team as a Repairs Team Leader. This is a full-time, contract position that requires a strong understanding of local authority environments.The RoleFacilitate and supervise housing repairs and void maintenance services, ensuring they meet...
-
Customer Service Representative
2 months ago
Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we are looking for talented individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects...
-
Customer Service Representative
2 months ago
Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Loughborough, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account...
-
Customer Service Administrator
1 week ago
Loughborough, Leicestershire, United Kingdom Loughborough University Full timeAbout the RoleWe are seeking an enthusiastic and friendly individual to join our Reception team at Burleigh Court Hotel, a leading academic venue based on the Loughborough University Campus.This part-time position offers a minimum of 10 hours per week, with a guaranteed rate of pay at £12.00 per hour.As a Receptionist, you will be responsible for providing...
-
Costa Coffee Team Leader Role
4 weeks ago
Loughborough, Leicestershire, United Kingdom Costa Coffee Full timeAt Costa Coffee, we are passionate about delivering exceptional customer experiences. As a Barista Maestro in our Loughborough Grange Retail Park store, you will be at the forefront of this mission.We are seeking an experienced Team Leader to lead our team and drive sales growth. If you have a passion for coffee, people, and providing unforgettable...