IT Support Specialist

2 days ago


Worcester, Worcestershire, United Kingdom CV-Library Full time

We are seeking an experienced IT Support Specialist to join our team at CV-Library in Worcester. The successful candidate will be responsible for providing technical assistance and support to our clients.

Job Description:

This is a temporary full-time role that involves assisting users with IT-related queries, logging tickets, and completing administration tasks within Service Now. The ideal candidate will have strong hardware diagnostics skills, experience with software installation and troubleshooting, and knowledge of Office 365 suite and Active Directory.

Key Responsibilities:
  • Assist users with IT-related queries and general basic enquiries
  • Log tickets and complete administration tasks within Service Now
  • Carry out diagnostic tests to determine the cause of faults
  • Install and troubleshoot software
  • Troubleshoot/fix MFA issues

The estimated salary for this role is £35,000-£45,000 per annum, depending on experience.



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