IT Operations Transition Manager

2 days ago


Rickmansworth, Hertfordshire, United Kingdom La Fosse Full time

Job Overview

We are seeking an experienced IT Operations Transition Manager to join our team at La Fosse. As a key member of our organization, you will play a crucial role in achieving IT Operational Readiness by designing and implementing an appropriate Operating Model.

Key Responsibilities:

  • Developing and implementing an Operational Readiness plan that ensures a seamless transition of IT services from project delivery to operational teams.
  • Defining an Operating Model Strategy that includes as-is op model impact analysis and defining the to-be People, Process, and Tooling strategy.
  • Conducting training needs analysis for impacted teams and creating a comprehensive training plan to ensure successful knowledge transfer.
  • Designing and implementing a detailed Operating Model, including team design, RACI, process workflows, SLAs/KPIs, tooling architecture, and other essential components.
  • Ensuring that the technical solution incorporates agreed-upon non-functional requirements to guarantee ongoing operational sustainability.
  • Estimating incremental run costs and confirming opex budgets to ensure alignment with business objectives.
  • Building the designed operating model, including resource recruitment and onboarding, training and knowledge transfer, managed service provider sourcing and contracting, creating runbooks and SOPs, tooling implementation/configuration, and other essential tasks.
  • Testing the built operating model through Operational Acceptance Testing/Non-Functional Testing planning and execution.
  • Leading the Go-Live of the operating model through cut-over planning and execution.

Requirements and Qualifications:

  • Strong experience and background in IT Service Management & IT Operations, with an understanding of various IT Service Management practices and operational support models.
  • Proven experience in achieving Operational Readiness by managing diverse resources in a matrix management model through a structured operational readiness plan.
  • Experience in designing and implementing run operating models across the domains of People, Process, and Tools to successfully transition IT services from project delivery into IT Operations.
  • Leadership experience in workshops with diverse stakeholders, focusing on producing specific deliverables and/or achieving specific outcomes.
  • Broad understanding of IT Service Management and IT Ops tooling such as ServiceNow, AppDynamics, Sensu, Grafana, etc.
  • Broad understanding of Cloud technologies across IaaS/PaaS/SaaS.
  • Working knowledge of industry-standard tools such as MS Visio, MS Project, MS Office, Jira, and Confluence.

Salary Range: £80,000 - £110,000 per annum, depending on experience



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