Quick Service Operations Manager
5 days ago
About Our Company: Tim Hortons is a well-established quick service restaurant chain with a strong presence in the United Kingdom. We are committed to delivering an exceptional customer experience and are seeking a highly skilled and experienced professional to join our team as a Restaurant Floor - Shift Manager.
">Job Overview: As a Restaurant Floor - Shift Manager, you will be responsible for assisting the restaurant manager in managing all aspects of the restaurant's day-to-day operations. This includes ensuring high standards of customer service, resolving customer complaints, and motivating a team to achieve targets.
">Key Responsibilities:
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Leading by Example: Demonstrates a positive attitude and leads by example, promoting a culture of excellence and teamwork within the restaurant.
">">Customer Focus: Ensures that customer needs are met and exceeded through effective communication, active listening, and prompt resolution of issues.
">">Team Performance: Works closely with the management team to develop and implement strategies to improve team performance and achieve targets.
">">Quality Assurance: Conducts regular quality checks to ensure that products meet the highest standards of quality, taste, and presentation.
">">Health and Safety: Ensures that all health and safety procedures are followed and maintained within the restaurant, including proper handling and storage of food and equipment.
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Requirements:
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Leadership Skills: Possesses strong leadership skills, with the ability to motivate and inspire a team to achieve targets and deliver an exceptional customer experience.
">">Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
">">Problem-Solving Skills: Ability to think critically and solve problems promptly, while maintaining a positive attitude and composure under pressure.
">">Physical Demands: Must be able to stand for long periods, move quickly and safely around the restaurant, and lift heavy objects when necessary.
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Salary and Benefits: We offer a competitive salary of £26,200 per annum, plus benefits and opportunities for career growth and development within a dynamic and fast-paced environment.
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