Restaurant Floor Team Lead

3 weeks ago


East Liverpool, Ohio, United Kingdom Tim Hortons Full time

About Us: Tim Hortons is a leading quick service restaurant chain with a presence in over 5,000 stores worldwide. We are committed to delivering an exceptional customer experience and are seeking a highly motivated and experienced professional to join our team as a Restaurant Floor - Shift Manager.

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Job Summary: We are looking for a talented individual to assist the restaurant manager in managing all aspects of the restaurant's day-to-day operations. The successful candidate will be responsible for ensuring high standards of customer service, resolving customer complaints, and motivating a team to achieve targets.

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Key Responsibilities:

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  • Customer Experience: Ensures high standards of customer experience are maintained at all times.

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  • Complaint Resolution: Resolves customer complaints and turns potentially negative situations into positive ones.

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  • Team Management: Motivating and encouraging a team to achieve targets and deliver the best possible customer experience.

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  • Presentation of Products: Responsible for the presentation of products, ensuring they are correctly merchandised and stocked to agreed levels.

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  • Operational Standards:

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    2. Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation.

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    3. Supports management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV).

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    Requirements:

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    • Flexible Work Approach: Must have a flexible and disciplined approach to work.

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    • Experience: Some experience of working in a Quick Service Restaurant (QSR).

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    • Teamwork: Able to work as part of a team and on their own.

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    • Education: Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels.

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    • Language Skills: Fluent in the English Language (Minimum B1 level).

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    • Additional Qualifications: Knowledge of Food hygiene would be advantageous. Understanding of Health & Safety procedures is desirable.

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    What We Offer: We offer a competitive salary of £26,200 per annum, based in the United Kingdom. This role provides opportunities for career growth and development within a dynamic and fast-paced environment.

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    Location: Our restaurants are located throughout the United Kingdom, offering a variety of locations to choose from.

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    About You: We are looking for a motivated and experienced professional who can lead a team to achieve targets and deliver an exceptional customer experience. If you have a passion for customer service and are looking for a challenging role, we encourage you to apply.



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