Restaurant Floor Team Lead
3 weeks ago
About Us: Tim Hortons is a leading quick service restaurant chain with a presence in over 5,000 stores worldwide. We are committed to delivering an exceptional customer experience and are seeking a highly motivated and experienced professional to join our team as a Restaurant Floor - Shift Manager.
">Job Summary: We are looking for a talented individual to assist the restaurant manager in managing all aspects of the restaurant's day-to-day operations. The successful candidate will be responsible for ensuring high standards of customer service, resolving customer complaints, and motivating a team to achieve targets.
">Key Responsibilities:
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Customer Experience: Ensures high standards of customer experience are maintained at all times.
">">Complaint Resolution: Resolves customer complaints and turns potentially negative situations into positive ones.
">">Team Management: Motivating and encouraging a team to achieve targets and deliver the best possible customer experience.
">">Presentation of Products: Responsible for the presentation of products, ensuring they are correctly merchandised and stocked to agreed levels.
">">Operational Standards:
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Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation.
">">Supports management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV).
">">
Requirements:
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Flexible Work Approach: Must have a flexible and disciplined approach to work.
">">Experience: Some experience of working in a Quick Service Restaurant (QSR).
">">Teamwork: Able to work as part of a team and on their own.
">">Education: Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels.
">">Language Skills: Fluent in the English Language (Minimum B1 level).
">">Additional Qualifications: Knowledge of Food hygiene would be advantageous. Understanding of Health & Safety procedures is desirable.
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What We Offer: We offer a competitive salary of £26,200 per annum, based in the United Kingdom. This role provides opportunities for career growth and development within a dynamic and fast-paced environment.
">Location: Our restaurants are located throughout the United Kingdom, offering a variety of locations to choose from.
">About You: We are looking for a motivated and experienced professional who can lead a team to achieve targets and deliver an exceptional customer experience. If you have a passion for customer service and are looking for a challenging role, we encourage you to apply.
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