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3 weeks ago
Job Role: Estate Manager
Job Sector: Retirement – Assisted Living
Hours: Monday-Friday 8am-4pm (35 hours per week)
Ensure the property is maintained to the highest standards, guaranteeing a safe and secure environment for our residents.In the event of an emergency, contact the appropriate response team or authorities.Carry out daily inspections to guarantee the building is secure, and all communal areas, gardens, and grounds are clean and well-maintained through effective management of contractors.Be responsible for all works being completed, ordering materials, managing contractors, monitoring progress, and signing off completion.Arrange cover for holidays and illness as needed.Help foster a sense of community by supporting a Social Committee to plan and run social events for all residents.Build and maintain relationships with residents' family members, local authorities, Doctors, Social Workers, Health Authority, etc.Maintain records in line with internal procedures, ensuring all data is protected and kept secure at all times.Assist with sales listed with our partner company Retirement Homesearch, making new residents feel welcome and helping them settle in.Work collaboratively with your local peer team of Estate Managers for advice and support, and travel to team/company meetings as required.Complete your continuous professional development training and attend all training events as directed by your Area Manager and Human Resources.Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy, implementing change, managing risks and impacts, and monitoring results.Provide professional advice and guidance to all customers and employees, promoting your employees' profile around the development.Support your team by coaching and guiding them through change with developmental impact.Communication: a natural communicator, able to resolve issues and complaints effectively.IT: able to operate Microsoft Office applications and confident in learning new systems.FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).-
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