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2nd Line Network Engineer

2 months ago

London, Greater London, United Kingdom Church International Limited Full time

Job Summary:

Church International Limited is seeking a highly skilled 2nd Line Network Engineer to join our IT team. As a key member of our technical support team, you will be responsible for providing expert-level technical support and troubleshooting for our network infrastructure.

Key Responsibilities:

  • Technical Support and Troubleshooting:
    • Respond promptly to technical support requests from internal teams.
    • Diagnose and resolve complex technical issues related to networking, servers, and desktop systems.
    • Collaborate with other teams to ensure timely incident resolution.
  • Infrastructure Management:
    • Maintain and configure Cisco networking equipment.
    • Monitor backup technologies to safeguard critical data.
    • Administer Windows servers and desktops, ensuring smooth operations.
  • Microsoft 365 and Cloud Services:
    • Manage Microsoft 365 applications, including Exchange Online and SharePoint.
    • Familiarity with Azure services is desirable.
  • Virtualization and Remote Access:
    • Knowledge of VMware and Citrix environments.
    • Troubleshoot remote access issues for internal teams.

Requirements:

  • Minimum of 2 years in a 2nd line IT support role.
  • Proven expertise in Cisco networking and Windows server administration.
  • Strong troubleshooting skills for Windows desktop systems.
  • Passion for IT and networking.
  • Excellent communication skills and a patient-oriented mindset.
  • Ability to work effectively in a dynamic environment.
  • Willingness to learn and adapt to evolving technologies.

Desirable Skills:

  • Cisco CCNA or CCNP.
  • Microsoft certifications.
  • VMware or Citrix certifications.

Personal Qualities:

  • Ambitious and Driven: We're looking for someone with a clear desire to develop their skills and advance within the company.
  • Passion for Learning and Development: Stay informed about IT trends and best practices. Pursue relevant certifications and training opportunities. Collaborate with colleagues to enhance technical skills.