Casual Stadium Catering Bar Supervisor

2 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sodexo Prestige Venues & Events Full time
About the Role

We are seeking a highly motivated and customer-focused Casual Stadium Catering Bar Supervisor to join our team at Sodexo Prestige Venues & Events. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our catering outlets.

Key Responsibilities
  • Attend pre-match and de-brief meetings with the Stadium Retail Catering Manager to discuss operational plans and review previous shifts.
  • Conduct regular stock checks to ensure accurate inventory levels and prevent stock discrepancies.
  • Document any stock alterations and transfer skims/stock to various locations as required.
  • Brief all catering staff prior to service to ensure they are aware of the day's menu, promotions, and any special requests.
  • Ensure all catering outlets are ready to start service at the scheduled time of opening and maintain a high level of cleanliness and presentation.
  • Assist Team Leaders when necessary and provide support to ensure the smooth operation of the catering outlets.
  • Recognize staff potential and promote staff development and incentives to enhance team performance.
  • Complete and sign all relevant documentation as laid down by company procedures.
  • Deal with customer complaints or feedback efficiently and in a professional manner, escalating any issues to senior management.
  • Carry out security checks as laid down in company procedures and maintain a secure environment.
  • Be flexible and adaptable to changes in the business and maintain a positive attitude in a fast-paced environment.
  • Comply with all company policies and procedures, including uniform policy, and ensure all staff adhere to these standards.
  • Wear all allocated uniform and PPE for all shifts and follow hygiene guidelines to maintain a high level of food safety and hygiene.
  • Ensure correct and hygienic handling of food items is maintained at all times.
  • Participate in any training as required by legislation and the Company, including online FLOW training.
  • Check catering outlet at end of service for cleanliness and ensure any subsequent cleaning required is completed.
  • Perform any other duties that are of a reasonable request.
Requirements
  • Excellent verbal communication skills to effectively interact with customers and colleagues.
  • Being friendly yet professional in a fast-paced environment.
  • Good attention to detail and punctuality to ensure accurate inventory levels and prevent stock discrepancies.
  • Experience within a hospitality, catering, or bar setting, preferably in a similar role.
  • Experience in managing a team and promoting staff development and incentives.
  • Experience in cash handling and stock control, with a strong understanding of inventory management.
About Sodexo Prestige Venues & Events

Sodexo Prestige Venues & Events is part of Sodexo, a world-leading food and facilities management company. We provide catering, facilities management, employee benefits, and personal home services to 100 million consumers daily in 56 countries. We believe in the difference a day makes and focus on people's essential needs to improve the quality of life. We are proud to be part of a company that values diversity, inclusion, and sustainability.

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